Working with people who are different than you is tough, right? Especially if they are family! One of the things that we hear time and time again about the challenges of family business, and small business in general is the frustration of working with different generations. Currently, there are three different generations present in they workforce with a fourth getting ready to join. Understanding how each generation works together is vital to the success of small business.
With 3-4 distinct groups of people who each have a completely different understanding about how the world works, there is a lot of …Read More
My dad started Bob Clements International over 30 years ago. Small business is all I have known since I was a kid. Like any small business, I have seen the ups and downs. We have had many vacations that were coupled with meetings; that was “normal” to me. If you would have asked me, up until about a year after I graduated from college, if I would have joined the family business my answer would have been a resounding “HECK NO!” After my husband and I got married and had our twins, my dad asked me if I would be …Read More
"Make The Most of the Off Season" Webinar Q&A
How do you get customers to bring in their products before they put it in the shed for the winter?
Running winter service special is the best way to get customers into the service department! We encourage dealers to offer one of these things. Free power washing, discount on parts or service, free pickup and delivery. As long service departments, should advertise that they will do a full look over of the equipment and if anything is under warranty it will be taken care of.
What can we do as a team to make …Read More
My 4-year-old twin daughters recently got fish. My husband and I are not “pet people”, so this was a major deal. After the girls picked out their new fish and a couple of small aquariums and some fish food, we thought we had everything we needed. But, just to be sure, my husband asked the lady the fish department if there was anything we were missing. She quickly identified herself as a fish expert. She then looked judgingly into our cart and told us that the small tanks we got for the fish (the cheapest ones they had) were not …Read More
Coffee and books are two of our favorite things at our office. As season is starting to slow down in some parts of the country, I want to encourage you to pick up a new business book. I have made it easy for you, by recommending some of our favorites!
The E-Myth Revisited by Michael E. Gerber
I would describe the E-Myth as a business degree in a book. It helps clarify why small businesses fail and franchises thrive. It covers a topic that many small business owners struggle with – working on your business without working in it. This is a …Read More
When I was in school, I was always in charge of group projects. And by in charge I mean I just did them all by myself. A group project quickly became an individual project where only the credit for the work was shared with others. The truth is that I didn’t mind. You see, I would much rather just do 4 times the amount of work and know that what needs to be done is done right. Are you with me?
But, as you run a company you can’t physically be involved in every aspect of the business. Well, I guess …Read More
5 Signs that You have an Employee that is Holding You Hostage
Have you ever been in a situation that you were so deep in the day-to-day issues of your business that you didn’t see what was going on inside your own walls? Or maybe, you know what is happening inside your own walls but always say that you will deal with the issue later in hopes that it will just disappear. Regardless of where you are on the spectrum, we all have times that we struggle with our employees. Sometimes the struggle is more than just a disagreement; sometimes it …Read More
Knowing where to look for employees is one of the biggest struggles we hear from small business owners on a daily basis. It seems that the "traditional" ways are cumbersome, time consuming, and often result in high turnover, costing lots of money.
I recently read an article explaining that Microsoft assumes that the best candidates are not looking for new jobs. Actually, if a candidate reaches out to them, that candidate is less desirable. I don't know about you, but I assume that Microsoft probably has their hiring processes fine-tuned. If that is the assumption they make, we can probably make …Read More
Winner, Winner Chicken Dinner
The Game of Dodgeball and What it Says about your Personality
I hate losing! So much so in fact, that if you were to ask my brother what it was like to play a board game with me growing up, he would roll his eyes and tell you the stories of how I was terrible of a loser. This wasn't just a pout in the corner. This was quit-in-the-middle-of-the game because there is no way I was going to win and then I refuse-to play-with-him-again mad. While I still hate losing (and refuse to play any board games,) I …Read More
My passion is to help small businesses succeed. At BCI, it’s what makes our Monday morning meetings fun and full of life. Your success stories are the coffee in our veins on Monday mornings, and there really is coffee running through our veins too. Seriously, you should see how much coffee we go through in a day!
However, I know for you to succeed you often have to get through challenges. One of the biggest challenges that we hear over and over again is finding and hiring key people for your companies. Man, this isn't easy is it? The truth is …Read More