Management Basics: Delegation

When I think back to delegation, one thing that always comes to mind were the dreaded group projects in school. You know the ones I’m talking about. The one where it was a group grade, but only one person really did the work. They were the worst.

One specific group project that comes to my mind was in a high school history class. In this class, we were supposed to create a video depicting a historical event. We needed to have costumes, everyone needed to have lines, and present the information in a way that the rest of the class could …Read More

How to Find New Managers

“Help, I need a manager!” This is a conversation we have consistently with dealers. Finding someone to come along side you to help run and manage your dealership is a big deal. It’s not a step that should be taken lightly. The right person for this position has to be a someone that not only you trust and get along with, but that your people will respect as well. One of the most common mistakes we see are dealerships who get to the point of needing a service manager, which typically happen when you have three technicians who are 85% …Read More

Looking For Sales Help?

When you think of the word ‘salesperson’, what comes to mind? For most people, it’s words like slick, slimy, greasy, con-artist, or snake.   I think most dealers agree that these aren’t words they want to hear when others describe their salespeople. So, how do you find salespeople for your dealership who aren’t slick, slimy or greasy?
As you think about hiring for your sales area, it’s important to understand that you need different sales roles require different types of people. I know some dealerships have salespeople working at the parts counter, some have dedicated inside salespeople and some have dedicated outside …Read More

Where to Find Parts People

Not just anyone can be picked off up the street and be placed at the parts counter. There is a mix of customer service, technical knowledge, sales ability, and attention to detail required to be an excellent parts person. So, when you are in need of the mystical parts person, how and where do you find them? With season upon us, there never seems like there are enough to go around.
We often talk about how, as we are looking for good employees, we need to hire low and grow. The same holds true for a parts counter sales person. As …Read More

Where to Find New Technicians

If I were to pick the one question that people ask me the most, it would be this: “How do I find good technicians?”

It’s no secret that it is a challenge to find qualified technicians. Programs are created to train up technicians, but it seems like there are none available when you need them which, most of the time, was yesterday. So, how to do we find good technicians today?

Hire Low and Grow:

One of the fundamentals to finding any good employee is to hire low and grow. By this we mean that we encourage dealers to find a person that …Read More

But, Can They Run the Business?

Have you ever stopped to think about what the core skills or competencies are that someone needs to know to run your business? As you are thinking about what it looks like for someone, other than you, to effectively run your business one day, this is a vitally important question to ask. Not long ago, I sat down at lunch with my mom and dad and we had this exact conversation.  Asked them “What are the skills or competencies that I need to have in place to run the company one day?”

The conversation did a few things:

First, it opened up …Read More

What Will Happen to the Business?

When someone starts a business, they don’t always have the end in mind, but the end will always come. Complexities are inevitable when someone’s time ends at a company, especially if family is involved. One of the areas that can cause the greatest areas of conflict in a family business is what happens to the business after the current generation retires.

I often joke that the goal in family business is that at the end of the day, we are all able to sit around the table at Thanksgiving and still enjoy being around each other. That’s why it’s so important …Read More

Energizing the Next Generation

Many of you are just like us: a family business. Maybe your kids aren’t in the business yet, but you hope that one day they will be.

When I joined BCI, I did it because I needed a job. It wasn’t because I was necessarily passionate about what I was getting ready to do, but I was passionate about the paycheck I was going to receive. You see, being a part of BCI wasn’t my life plan. I grew up hearing about the ups and downs of the company. I was hired on many occasions as a kid to stuff boxes …Read More

Become the Calm in the Storm

If you could add a feature to Google maps, what would it be? Hands down, mine would be an estimator of how long it takes to get somewhere with kids in the car. Seriously, if you have kids or have taken a child anywhere, you know that it takes almost 50% more time to get anywhere with kids. It is about having realistic expectations. When my husband and I decided to take our three children on a spur of the moment road trip we did not have realistic expectations on how long it would take us. Eleven hours is what my …Read More

Avoiding Chaos

I recently heard a fireman share how he & his fellow firefighters work to avoid disaster. He explained that the best way to deal with a serious problem was to be proactive in order to eliminate or minimize the problem before it occurs. His department invests their time in doing regular checks on the businesses in the area to make sure they are up to code, that the fire extinguishers are working and in the right place and that the smoke detectors are all functional. That way, a major fire can be completely avoided or, at the very least, minimized. …Read More