What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim your Service Department!
How can you make $1000 per technician in your service department tomorrow, all the while cutting down on the huge piles of work orders sitting on your desk? The secret is a strategic use of high volume days in your service department. Join Sara Hey and Jeff Blackton from Bob Clements International as they walk you through, step by step, to implement this in your service department tomorrow.
What's an hour a day worth in your service department? Join Sara Hey from Bob Clements International as she walks through how to determine the cost of your unused inventory and how you can reclaim your time and money in the Service Department of your dealership.
I spend most of my time working on-site with dealerships and service departments. One of the biggest hurdles I must address with employees of dealerships is a breakdown of communication due to poor documentation. This may seem like a very simple problem to fix but it takes effort and a process. The first breakdown in communication, that ultimately creates a snowball affect though out the whole dealership. is the first contact with the customer. Dealerships [...]
As season begins to heat up, it’s a perfect time to make some adjustments to your service processes that might have gotten a little rusty during the winter months. As you know, profitability in the service department happens from following a good process and holding your people accountable to it. Every process has a beginning; a first step that makes all the other parts of the process work. In service, the first step of the [...]
Your goal is to be able to say “yes” to 6 out of the 8 questions. If you are having trouble answering “yes” to many of these questions, you may need to invest time to get your service department processes in place. Do you maintain an accurate accounting of all your technicians’ time? We buy time by the hour, track it by the tenth hour and sell it by the half hour or hour. Making [...]
So, why should we use Flat or Standard Labor Rates (SLR)? It’s good for both you and your customer. From the customers perspective, it gives them the ability to know what the charge for the work is going to be regardless of the technician’s skill level. If they have an “B” or “C” tech working on their machine, the billable hours could be much higher than what a flat rate would be doing an average [...]
In the compensation programs we recommend, the tech is paid an hourly rate based on their level of experience and the dealership location. For example, in the Midwest, a C-level tech might make $8-$10 dollars an hour. A tech in the Boston area, however, might need to be paid $14-$16 per hour. You know your area and what you have to pay to get a technician at the various levels, so adjust accordingly. In the [...]
When visiting dealerships, owners & managers often ask me, “What can we provide the techs to help make them more efficient?” While there are plenty of things that we can provide techs, there are three key items that can prove very beneficial to the overall efficiency of your technicians. The first one is a wash bay. A wash bay can be a costly investment, however, if done correctly, will help your techs be more efficient [...]
Almost every dealership, regardless of the products you sell or services you offer, historically have a slow time of year. As we travel the country working with dealers, we have seen all sorts of great ideas come alive as they work to keep their businesses afloat during the slow season and start the year in the black. One great way to keep a dealership busy (and profitable) during the slow season is the effective use [...]
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