Video Blog
How to make money in service year-round!
What is your Service Department turn-around time right now? If your answer is more than "one week," you need to start making your off-season service plans! Check out the video above as Sara Hey explains how to stop [...]
How to make your Service Dept. the simplest department to operate
You set the labor rate. You choose the salary of your technicians. You purchase parts from your own Parts Department. So why are so many dealerships losing money in Service? Bob and Sara have the answers in the [...]
The marketing secret to make your dealership more money
When considering marketing during your busy season, you must practice proactive marketing, not reactive marketing. How do you set up a proactive plan? Start with three simple questions: What are we marketing? What is our budget? What outcome [...]
Negotiating without losing margin
What can you do to set yourself up for success? Sell the full experience! Take the time this month to decide on sales packages before Summer starts so you can promote them through your marketing! Sara explains how [...]
Minimize Service Department backlog with high volume days
Picking a weekday dedicated to basic servicing jobs allows your dealership to communicate with your customers directly and sets your technicians up to be efficient through repetition. Are you wondering what the first step is to make your [...]
Parts Pricing That Can Make You Money Today!
When was the last time you evaluated your parts margins? Increasing your margins on parts can open up valuable income for your dealership, allowing you to better support your employees. Need assistance deciding on the margins that best [...]
How to move equipment through Service at record speed!
How do you move equipment through your Service Department more efficiently? Triage! To remove the bottleneck of waiting for parts, make a habit of triaging each unit as they enter your dealership! The BCI Flat Rate Guide in [...]
Determining your labor rate in 2024
Was your Service Department ever scheduled out over two weeks last year? If your answer is "yes", it's time to raise your labor rate! While balancing "Preferred customer pricing" for valued customers and updated labor rates for new [...]
Q& A: How do I determine my labor rate?
When it comes to determining your labor rate, you must establish how much you need to pay your employees before you start to determine how much you need to bill customers hourly. Check out the video above for Bob Clements' tips for determining [...]
Q& A Series: How do we keep PDI/entry-level techs excited and engaged?
2024 has kicked off, and Dealerships across the country are outlining their goals for departments and employees. One question we get this time of year is "How do we keep PDI/entry-level techs excited and engaged?" Check out the [...]
Q&A Series: How do we start an off-season Service Special?
How do we start an off-season Service Special?
Q&A Series: How do we help our departments get along?”
"How do we help our departments get along?"
Q&A Series: Do we really need an Employee Handbook?
You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools [...]
Q&A Series: “How do we keep a positive culture in the Service Department?”
Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team. [...]
Service Manager Certification- On Sale Now!
Service Manager Certification Wouldn’t it be great if there was a way to train your service manager, on how to run a service department without leaving your dealership? We thought so too. That’s why we created Service Manager [...]
Q&A Series: “I know my gross profit- now how much can I pay my employees?”
You have done the work. You know your gross profit and you're ready to determine each employees pay rate. Check out the video above for our simple process that keeps cash in your pocket while also paying your employees [...]
Q&A Series: Burn Down Sale this Fall
"Should we do a burndown sale this Fall?"
Q&A Series: Can I make more money using a self checkout for my fast moving parts?
Can you make more money using a self-checkout in your Parts Department? Well, the answer is tricky. Click the video above to hear Sara Hey's best advice on how to set up a self-checkout that makes your dealership [...]
Q&A Series: “I know my gross profit- now how much can I pay my employees?”
"I know my gross profit- now how much can I pay my employees?"
Q&A Series: How do we keep our sales employees busy during our slow season
Are your sales employees going to be sitting around with nothing to do this slow season? Check out the video above for our tips to keep closing sales, no matter the month. Start 2024 off on the right foot by [...]
Q&A Series: Help our Depts get along
"How do we help our departments get along?"
Q&A Series: Week 2 Parts Marketing
"I would like to market my parts dept better, where do I start?"
Q&A Series: Week 1 Warranty Claims
“My warranty claims are piling up. Who should be filing them and how often should they be doing so?
How to use the Parts Matrix Calculator from the Dealer Toolbox
Only available in the Dealer Toolbox, the parts matrix calculator was designed to help you raise the pricing on your fastest-moving parts. The better margins you have, the more money in your pocket! Our parts matrix calculator has [...]
5 Weeks To A Profitable Dealership
If you have ever been to an amusement park, you are familiar with the maps that depict your location with a large "X". Where is your "X" in business? Do you know what it takes to break even [...]
Closing the Sale
The last and final step in Bob's process to close more sales- the close!
