Video Blog
What is your recovery percentage in Service?
Are you recovering at 85% for your average "B-Level" technician? Bob Clements explains the importance in setting this as your lowest goal for your technicians.
Salary caps in the Service Department
Be honest- are you still trying to pay your technicians $12 an hour, or have you adopted the process of our 30% rule? Join Sara Hey as she solves your salary cap confusion for the Service Department! [...]
Warranty Claims in Service
How often are you filing your warranty claims with manufacturers? Join Bob Clements as he explains the most efficient timeline for filing these claims, as well as the labor rate you should expect to use.
Pricing Strategies in Service
When it comes to pricing strategies in the Shop, you have 3 options. Which are you using?
Customer Communication
What does the word "soon" mean to you? Does it mean the same thing to your customers? How do you avoid confrontation around timelines and their meaning?
Comebacks in Service
How many comebacks do you have on equipment each week? Bob Clements explains our viewpoint on comebacks and how to stop them.
Losing Inventory in Service
What does a simple child's toy have to do with your Service Department? Small changes can escalate into monumental changes. Grading Scale to remember: 5- Gold stars from Sara 4 3- Neutral 2 1- Dumpster fire If you [...]
Are you billing correctly in your Service Dept?
One of the questions we routinely ask our Service Managers is: "are you pricing your Service jobs correctly?" In our shops, we don't do work by the hour, but by the job. Using an "A Level" tech's work orders, [...]
Flat Rate Basics
What is the best way to price your Service jobs? Flat Rate Pricing (standard labor rate pricing) includes your labor and parts pricing in one easy-to-access rate. Need access to the BCI Flat Rate Guide? Register for the Toolbox [...]
Salary caps for technicians
How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you [...]
The Three Interview Questions that You Need to Ask
In the midst of our current hiring environment, it's more challenging than ever to not rush through the interview process. Just because someone has a pulse and can fog a mirror does not mean they are the right person [...]
Where Can I Find Technicians?
The search for qualified Service Technicians is not for the faint of heart. Dealership owners and managers struggle with the issue of finding, compensating, and keeping service technicians in their dealership. Sara Hey, of Bob Clements International shares [...]
Creating Social Media Captions for Dealerships
It's the end of the day and the last thing you need to do before you go home is post on your Dealership's social media pages, but you don't know what to say. Sound familiar? Sara Hey, of [...]
The Triage Process Explained
What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim [...]
How to Make $1000 in Your Service Department Tomorrow
How can you make $1000 per technician in your service department tomorrow, all the while cutting down on the huge piles of work orders sitting on your desk? The secret is a strategic use of high volume days [...]
“Should I still be marketing if I can’t get Inventory?”
Item mentioned: Consignment agreement: https://tinyurl.com/wmh2yev9 Not long ago, a dealer came up to Sara and asked if they should be marketing even though they had minimal inventory on the lot. Sara's response? Yes, but it's going to look [...]
“How should I respond to inflation at my dealership?”
Sara Hey and Bob Clements walk you through the three things you should do to get ahead of inflation at your dealership.
Wait! Losing an hour a day in service costs me how much?!
What's an hour a day worth in your service department? Join Sara Hey from Bob Clements International as she walks through how to determine the cost of your unused inventory and how you can reclaim your time and [...]
Should I Still Be Marketing if I Can’t Get Inventory?
Item mentioned: Consignment agreement: https://tinyurl.com/wmh2yev9 Not long ago, a dealer came up to Sara and asked if they should be marketing even though they had minimal inventory on the lot. Sara's response? Yes, but it's going to look a little [...]
Where Can I Find Technicians?
In this Vlog, Bob shares 3 specific changes you can make in your parts pricing strategies to improve you bottom-line.
Help, I Can’t Get Inventory!
In this Vlog, Bob shares 3 specific changes you can make in your parts pricing strategies to improve you bottom-line.
Parts Pricing Strategies
In this Vlog, Bob shares 3 specific changes you can make in your parts pricing strategies to improve you bottom-line.
How Should I Grow My Business- Video Blog
Things we ask dealers when they are weighing the option adding a location: 1. Can you walk away from your dealership at season, and still have it operating as if you were there? 2. Can you cash flow [...]
Handling Objections – Video Blog
Objections are a normal part of the sales process. Join Bob Clements as he shares the importance of objections and a simple way to overcome the objections of price.
Follow Up to Close More Sales – Video Blog
As I work with salespeople in our Dealer Success Groups, I always find it interesting that in most cases the biggest difference between the top salespeople and those that are struggling has little to do with [...]
