Video Blog2021-11-10T10:32:57-06:00

Video Blog

Warranty Claims in Service

January 3rd, 2023|Sales, Video Blog|

How often are you filing your warranty claims with manufacturers? Join Bob Clements as he explains the most efficient timeline for filing these claims, as well as the labor rate you should expect to use.

Losing Inventory in Service

November 15th, 2022|Sales, Video Blog|

What does a simple child's toy have to do with your Service Department? Small changes can escalate into monumental changes. Grading Scale to remember: 5- Gold stars from Sara 4 3- Neutral 2 1- Dumpster fire If you [...]

Flat Rate Basics

October 12th, 2022|Sales, Video Blog|

What is the best way to price your Service jobs? Flat Rate Pricing (standard labor rate pricing) includes your labor and parts pricing in one easy-to-access rate. Need access to the BCI Flat Rate Guide? Register for the Toolbox [...]

Salary caps for technicians

September 29th, 2022|Service, Video Blog|

How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you [...]

Where Can I Find Technicians?

October 12th, 2021|Hiring, Service, Video Blog|

The search for qualified Service Technicians is not for the faint of heart. Dealership owners and managers struggle with the issue of finding, compensating, and keeping service technicians in their dealership. Sara Hey, of Bob Clements International shares [...]

The Triage Process Explained

October 12th, 2021|Service, Video Blog|

What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim [...]

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