line drawing of a clipboard with a checklist with a gear behind it and certificates in front of it

SERVICE MANAGER CERTIFICATION

Need to train your service manager?

We can help.

Wouldn’t it be great if there was a way to train your service manager, on how to run a service department without leaving your dealership?

We thought so too. That’s why we created Service Manager Certification.

What, exactly, is Service Manager Certification?

An Associate’s Degree for
Your Service Manager

This isn’t going to be easy. In fact, for a Service Manager to go through the program and pass the final, it takes an average of 6 months.

Industry Specific

If you run a service department in outdoor power equipment, agriculture, construction, or trailers, this training is made for you.

A Proven Plan to Help
Implement Processes

During this online training program, your Service Manager will become an expert at the Bob Clements International Service processes.

Service Manager Certification

With this investment, you will get:

  • 70 + modules from Bob Clements and Sara Hey
  • Service Manager workbook – Shipped to your dealership
  • One complementary personality assessment
  • Access to the service manager training navigator, who will be available by email to answer your questions

$1,495

Per service manager
line drawing of a service repair man with a clipboard

The PERFECT Service Manager for Service Manager Certification is:

  • Willing to learn and put in the work
  • Self motivated and committed to finishing what they start
  • Invested in the success and growth of the department
  • Not afraid of change and is willing to make hard decisions

Training your Service Manager, so you don’t have to.

Service Manager Certification consists of over 70 15-minute training modules, which will help your Service Manager run a profitable and efficient service department. While we can’t list them all, check out the general categories below.

Defining employee roles in the service department

How to implement change with your team

Keeping your people motivated

How to grow and manage an efficient team

Pricing strategies for service work

Marketing and growth plans for Service

The BCI Service Process, step-by-step

Hiring in the Service Department

How to delegate in Service

Salary caps and bonus programs for technicians

KPI’s for the Service Department

Creating a Preferred Customer Program

Check out these Service Manager Certification graduates.

Here are some dealers in the Dealer Success Group program that are killing it!

D&S Downham Equipment LTD logo

“I learned a wealth of knowledge which I look forward to using to better my department. The program is relevant to any dealer service department big and small!”

–Teresa Clayton

photo of service repairman holding a certificate

Chris G. at Outdoor Power in Reno, NV is one of our Service Manager Certification graduates!

How much money are you walking over?

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