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LATEST FROM BCI BLOG

Position Highlight: Service Writer

November 14th, 2018|

Week two of our Service Department position highlight brings us to the Service Writer. The service writer is one step away from the service manager’s role. They take over the customer contact role of the service manager and in smaller service departments, also handle warranty claims. There is nothing more important in a service department than good communication between the [...]

Position Highlight: Service Manager

November 7th, 2018|

For the month of November, we want to highlight the different roles in the Service Department. This week - the Service Manager. The service manager is a role that is often misunderstood. In many dealerships, the service manager was a great tech who no longer wanted to do repairs, so was promoted. I understand the desire to not lose a [...]

Your Marketing Questions Answered!

October 31st, 2018|

Our final FAQ Blog will be covering two of our most common marketing questions. Check out Sara Hey’s advice below! If you have any questions you would like answered, send them to Vanessa@bobclements.com! What percentage of sales should be spent on marketing?W There is a simple rule of thumb in dealerships when it comes to how much you should spend [...]