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Q& A: How do I determine my labor rate?

When it comes to determining your labor rate, you must establish how much you need to pay your employees before you start to determine how much you need to bill customers hourly. Check out the video above for Bob Clements' tips for determining your labor rate. Need additional training for your Service Department? BCI’s Service Manager Certification is the perfect way to train your Service Manager! You can get started here.

By |2024-02-02T10:16:30-06:00February 2nd, 2024|Parts, Video Blog|

Q& A Series: How do we keep PDI/entry-level techs excited and engaged?

2024 has kicked off, and Dealerships across the country are outlining their goals for departments and employees. One question we get this time of year is "How do we keep PDI/entry-level techs excited and engaged?" Check out the video above for Bob's tips on how to grow your entry level employees into your best A-level technicians! Job descriptions for our different levels of technicians are available in our Dealer Toolbox, which you can subscribe to [...]

By |2024-01-18T14:14:51-06:00January 18th, 2024|Parts, Video Blog|

Q&A Series: Do we really need an Employee Handbook?

You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools you have, as you work with people, is an Employee Handbook because it creates clarity for every single person at your dealership (yes, that includes you!) There is no need to reinvent the wheel; we [...]

By |2023-11-13T17:26:01-06:00November 13th, 2023|Hiring, Management, Video Blog|

Q&A Series: “How do we keep a positive culture in the Service Department?”

Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team. BCI's Service Manager Certification is the perfect way to train your Service Manager! You can get started here.

By |2024-01-03T12:17:29-06:00November 8th, 2023|Hiring, Management, Service, Video Blog|

Q&A Series: Can I make more money using a self checkout for my fast moving parts?

Can you make more money using a self-checkout in your Parts Department?  Well, the answer is tricky. Click the video above to hear Sara Hey's best advice on how to set up a self-checkout that makes your dealership more efficient.  Unsure how to price your Parts? We use the Average Parts Margin Calculator (exclusively in the Dealer Toolbox) to do the math. You can sign up here.

By |2023-12-14T12:28:59-06:00October 31st, 2023|Parts, Video Blog|

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