We have a simple guarantee for our programs, products & services: If you do it, it works. If you don’t do it, it won’t work! If you will work the program, you won’t want your money back. If you don’t work the program, you don’t get your money back. That being said, we want you to be satisfied and will work with you when needed. All items will ship within 3 business days of purchase. We ship all items via Flat Rate box through the USPS. If a product is received by the customer and is found to be either damaged or defective, the item will gladly be replaced in a timely manner. All returns must be made within 10 days of the original purchase date. The customer is responsible for paying the return shipping. Upon receipt, a refund will be made within 14 business days.