FAQs 2019-11-04T21:03:34+00:00

General

Dealer Advisors can be contacted via email or phone number provided in your entry email. If you have lost this information, give us a call, or email info@bobclements.com.

At the time of scheduling your visit, an email will be sent to you detailing the dates selected, as well as the advisor coming to your location. Keep this email for your records. If you cannot find the email, don’t worry! Give us a call at 800.480.0737 and any member of our team can look up the information!

You have two great options for renewing your Toolbox subscription. We can send you an invoice to be paid online or by mail, or you can process the renewal online by clicking here

If you are scheduled to participate in a monthly Dealer Success Group meeting and misplace the date, please contact Emily Jordan at Emily@bobclements.com.

All invoices and financial questions can be taken care of by our Human Resources Advisor, Sandy Clements. Give us a call or email her at Sandy@bobclements.com

All packages are shipped with insurance through the USPS. Give us a call at 800.480.0737 and we can start the replacement process.

Service Training

A member of our team will be in contact with you within one business day with information on starting.

The training will be available for one year from purchase. You may complete the program faster than a year.

All questions can be sent to our Training Coordinator, Kristen Chavez. Give us a call at 800.480.0737 or email her at Kristen@bobclements.com

We ship all our products with a tracking number. If you do not receive your Welcome Box in one week, please let us know. If there is any damage to the package, let us know as soon as possible.

All packages are shipped with insurance through the USPS. Give us a call at 800.480.0737 and we can start the replacement process.

We estimate that the program will take 30 hours, including testing, courses, worksheets and final exam. To encourage correct implementation of the process, we only allow 2 sections to be completed per month.

No. One great perk of this program is that it is always available to you! Weekends, after hours, holidays- you work on your schedule. If you need assistance, we are available Monday through Friday.

This program has 12 sections, each consisting of 5-7 individual modules. Each module ends with a small quiz, and each section ends with a review test. At the end of all 12 sections, you will have a final exam that will test your knowledge and understanding of what you’ve learned.