As we transition into season, it’s a perfect time to make minor adjustments in our service departments to maximize our profitability. Whether it’s fine tuning your labor rates, adjusting your billing practices with both your flat rates along with your time and material billing, or improving your processes from check-in to triage, the next few weeks are critical to creating the performance you should be getting from your shop. Join Bob Clements as he shares 5 simple tune-ups you can do to your service department that will add dollars to your bottom line and improve turnaround time for your customers. Join us March 14^th at 10am for this webinar. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com.

"Your price is too high!” “It costs too much!” “I can get a better price from a dealership down the road.” “You’re going to have to do better than that.” Objections are a natural part of the selling process to be embraced, not terrified of. As I work with salespeople, I try to help them understand that if the customer they are presenting to is going through a process of changing their mind from, “I’m thinking about buying” to “I’m interested in buying,” it is only natural that during the process, conflict will arise in their thoughts. That conflict is what we call an objection, and our job is to help them through the process.  Knowing what to say to help eliminate or reduce the stress of making a purchase, will help you overcome the objections you encounter. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. Join Bob as he walks you and your sales team through the art of handling objections and closing the sale.

Don’t miss this important webinar, “Increase Service Department Efficiency in Two Easy Steps” as Brian Clements walks you through the benefits a service coordinator can bring to your dealership. Brian will outline what the main responsibilities are for the service coordinator, as well as what you, the owner or manager, can expect from the employee who fills this role. In addition, Brian will review, step-by-step, what the daily tasks of the service coordinator should include, and how it can increase the overall performance of your service department. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com.