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"Your price is too high!” “It costs too much!” “I can get a better price from a dealership down the road.” “You’re going to have to do better than that.” Objections are a natural part of the selling process to be embraced, not terrified of. As I work with salespeople, I try to help them understand that if the customer they are presenting to is going through a process of changing their mind from, “I’m thinking about buying” to “I’m interested in buying,” it is only natural that during the process, conflict will arise in their thoughts. That conflict is what we call an objection, and our job is to help them through the process. Knowing what to say to help eliminate or reduce the stress of making a purchase, will help you overcome the objections you encounter. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. Join Bob as he walks you and your sales team through the art of handling objections and closing the sale. -
Join Bob as he walks through customer service strategies for your parts team. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Today, service techs are hard to find and critical to the success of a dealership. In this webinar designed specifically for the techs working in the shop and taking care of mobile service, Bob will talk about the professionalism required for today’s customers, the importance of maintaining a great attitude and specific ways to improve their efficiency and the quality of work they perform. With the season just around the corner, this is a must attend webinar for your entire service team. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
How does it work? Assessments measure a number of different things:- Your DISC profile – This shows how you respond to different situations. (behavior)
- Your Motivators – Motivators influence why you respond to situations.
- Your Competencies – Soft skills and strengths that are developed.
- Hiring
- Management
- Family
- Communication
- Compensation
- And more..
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How to Unclutter your Parts Departments and Increase your Profits Join Bob as he spends 55 minutes walking you through “How to Unclutter your Parts Departments and Increase your Profits”. Bob touches on how to organize your parts department by using processes to make it more efficient and profitable, and will also show you how to make the most of your returns in order to generate more income for your business. Each purchase comes with a worksheet so you can begin creating your own specific action plan for your dealership. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Tune-Up Visits are designed for dealerships who are familiar with the BCI service and parts processes and who are willing take the next steps in implementing the BCI System in their store. During the 2 ½ day on-site visit, the dealership will work with a BCI Advisor in training and implementing the BCI Processes. This may include working with compensation packages, answering questions regarding service and parts processes and assisting with management and employee issues.
Only a 10% retainer is required at time of purchase** Upon processing of your transaction, a member of the BCI team will contact you to arrange invoicing for the remaining balance, and to schedule your visit. If you would like to pay the entire balance in one transaction, please email info@bobclements.com or give us a call.
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Secret to Family Business - Join Us Jan 25th, 2018 @ 10:00 AM Central Time Family Business can be one of the most rewarding and heart wrenching things, all at the same time. Being a family business, we understand that challenge first hand. Join Sara as she talks about the three things you can do as a parent to get your child engaged in the family business, and the three things a kid can do to understand the vision, passion, and purpose of the business while partnering with their parents. After your purchase, a member of our team will reach out with your confirmation information. If you have any question, give us a call! -
Please join us January 31st, at 5pm central time, for a webinar walking you through using your website to increase your cashflow. This webinar will be led by Dustin Ackart, owner of Elemeno Design in Liberty, Missouri.Your website is a 24/7 sales tool that when utilized can increase awareness of your brand, your products, and get customers walking in the door no matter what season it is. We will walk through some different ways that you can make your web presence more effective and reach more viewers.Items to be covered:- General website design and mobile design.
- Social Media- Your customers are using it, shouldn't you be?
- Paid Advertising- How it works and how it can work for you.
- Giveaways and how to capture contact information.
Through our journey of these marketing areas, you will be able to walk away and apply them to your marketing strategies for 2017!" A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
How your dealership looks on the outside, the “Curb appeal” is often one of the most overlooked parts of creating a great customer experience. Like it or not, potential new customers immediately make a decision if they will do business with you, or not, based upon the exterior of your dealership. Join Brian Clements on June 2nd, 2016 at 5pm cst to discuss proven ways to increase the curb appeal and presentation of your business. We will have examples of outdoor power dealerships to discuss during the presentation. Register Today! A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Employees are the face of the dealership. In an industry largely dependent on service, ensuring that employees meet both customer and dealership expectations is crucial. Join Bob as he explains the value of outlining employee expectations with every new hire, and how continual reinforcement of those expectations with current employees creates a profitable dealership. This includes measuring and monitoring performance by department and employee in order to make sure that expectations are realistic and profitable. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
In this hour long webinar, Bob will walk you through the following: 1. How to evaluate your employees performance. 2. How to clearly communicate expectations and provide feedback to your employees. 3. Basic guidelines to terminate an employee. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com.
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