Working with businesses across the country, we have seen every form of training imaginable. While each dealerships’ training process is different, all successful businesses have incorporated three things into their training programs:
- Variety may be the spice of life, but consistency pays the bills. Having a repeatable training program is key to the long-term sustainability of a dealership. If your Training Plan is dependent upon one or two experienced people to train new employees, you’re going to be in a world of hurt if that key employee decides to leave one day.
Businesses who have a plan for consistent training see more growth and productivity in their business than those that do not. Consistency in training allows your employees to, not only continue to gain knowledge, but also to retain knowledge.
- When you turned 16 and got your driver’s license, the only thing in the world that kept you alive was the accountability put onto you by either the local law enforcement or your parents. The accountability for your actions helped you to become a safe driver.
The same concept rings true for training in your business today. Because you are investing valuable time and money on training your employees, you need to be intentional in following-up with your employees to make certain they are implementing what they have learned, and that they continue to make your business a success.
- Know the Big Picture:
- People like to be part of something bigger than themselves. You see it everywhere you look. The same holds true for your employees. What goal do you have for your business, and how can your employees help you achieve that goal? By getting your employees on the same page, and having a unified and well-communicated vision for your company, you will find that your employees are eager and excited to engage with the training you offer, as long as it helps them get to the bigger goal.
Good training is an investment in the future of your business. For continued success, always keep your eyes open for additional training opportunities in your industry.