-
"Your price is too high!” “It costs too much!” “I can get a better price from a dealership down the road.” “You’re going to have to do better than that.” Objections are a natural part of the selling process to be embraced, not terrified of. As I work with salespeople, I try to help them understand that if the customer they are presenting to is going through a process of changing their mind from, “I’m thinking about buying” to “I’m interested in buying,” it is only natural that during the process, conflict will arise in their thoughts. That conflict is what we call an objection, and our job is to help them through the process. Knowing what to say to help eliminate or reduce the stress of making a purchase, will help you overcome the objections you encounter. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. Join Bob as he walks you and your sales team through the art of handling objections and closing the sale. -
Join Bob as he walks through customer service strategies for your parts team. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Today, service techs are hard to find and critical to the success of a dealership. In this webinar designed specifically for the techs working in the shop and taking care of mobile service, Bob will talk about the professionalism required for today’s customers, the importance of maintaining a great attitude and specific ways to improve their efficiency and the quality of work they perform. With the season just around the corner, this is a must attend webinar for your entire service team. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
How does it work? Assessments measure a number of different things:- Your DISC profile – This shows how you respond to different situations. (behavior)
- Your Motivators – Motivators influence why you respond to situations.
- Your Competencies – Soft skills and strengths that are developed.
- Hiring
- Management
- Family
- Communication
- Compensation
- And more..
-
How to Unclutter your Parts Departments and Increase your Profits Join Bob as he spends 55 minutes walking you through “How to Unclutter your Parts Departments and Increase your Profits”. Bob touches on how to organize your parts department by using processes to make it more efficient and profitable, and will also show you how to make the most of your returns in order to generate more income for your business. Each purchase comes with a worksheet so you can begin creating your own specific action plan for your dealership. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Tune-Up Visits are designed for dealerships who are familiar with the BCI service and parts processes and who are willing take the next steps in implementing the BCI System in their store. During the 2 ½ day on-site visit, the dealership will work with a BCI Advisor in training and implementing the BCI Processes. This may include working with compensation packages, answering questions regarding service and parts processes and assisting with management and employee issues.
Only a 10% retainer is required at time of purchase** Upon processing of your transaction, a member of the BCI team will contact you to arrange invoicing for the remaining balance, and to schedule your visit. If you would like to pay the entire balance in one transaction, please email info@bobclements.com or give us a call.
-
Secret to Family Business - Join Us Jan 25th, 2018 @ 10:00 AM Central Time Family Business can be one of the most rewarding and heart wrenching things, all at the same time. Being a family business, we understand that challenge first hand. Join Sara as she talks about the three things you can do as a parent to get your child engaged in the family business, and the three things a kid can do to understand the vision, passion, and purpose of the business while partnering with their parents. After your purchase, a member of our team will reach out with your confirmation information. If you have any question, give us a call! -
Please join us January 31st, at 5pm central time, for a webinar walking you through using your website to increase your cashflow. This webinar will be led by Dustin Ackart, owner of Elemeno Design in Liberty, Missouri.Your website is a 24/7 sales tool that when utilized can increase awareness of your brand, your products, and get customers walking in the door no matter what season it is. We will walk through some different ways that you can make your web presence more effective and reach more viewers.Items to be covered:- General website design and mobile design.
- Social Media- Your customers are using it, shouldn't you be?
- Paid Advertising- How it works and how it can work for you.
- Giveaways and how to capture contact information.
Through our journey of these marketing areas, you will be able to walk away and apply them to your marketing strategies for 2017!" A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
How your dealership looks on the outside, the “Curb appeal” is often one of the most overlooked parts of creating a great customer experience. Like it or not, potential new customers immediately make a decision if they will do business with you, or not, based upon the exterior of your dealership. Join Brian Clements on June 2nd, 2016 at 5pm cst to discuss proven ways to increase the curb appeal and presentation of your business. We will have examples of outdoor power dealerships to discuss during the presentation. Register Today! A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Employees are the face of the dealership. In an industry largely dependent on service, ensuring that employees meet both customer and dealership expectations is crucial. Join Bob as he explains the value of outlining employee expectations with every new hire, and how continual reinforcement of those expectations with current employees creates a profitable dealership. This includes measuring and monitoring performance by department and employee in order to make sure that expectations are realistic and profitable. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
In this hour long webinar, Bob will walk you through the following: 1. How to evaluate your employees performance. 2. How to clearly communicate expectations and provide feedback to your employees. 3. Basic guidelines to terminate an employee. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
How does it work? Assessments measure a number of different things:
- Your DISC profile – This shows how you respond to different situations. (behavior)
- Your Motivators – Motivators influence why you respond to situations.
- Your Competencies – Soft skills and strengths that are developed.
- Hiring
- Management
- Family
- Communication
- Compensation
- And more..
-
"How to Run a Profitable Shop" is a one hour workshop in which Bob Clements will walk you through the basics of running a shop and making obscene profits! Bob will walk you through: - His compensation programs for the shops he consults with - Roles and responsibilities of a Service Manager - Basic Shop Processes This is training that you won't want to miss. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Join Bob Clements as he walks you through his secrets to igniting your sales. Don’t miss this exciting and educational webinar! A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Business is booming, loyal customers are keeping you busy, and you ask, “Is it time to expand?” There are a lot of factors that come into play regarding this question, and there is no one right answer for every situation. Join Bob Clements August 2nd at 10am CST as he guides you through the key items to keep in mind when thinking of opening a new location. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Help me Motivate my People - Join Us Feb 22nd, 2018 @ 10:00 AM Central Time Have you ever walked into a store and seen a piece of clothing that said ‘one size fits all’? You look at the clothing and think, “There is no way that is going to fit me”. I’ve been there and I’m sure you have too. Because one size simply does not fit all. And that’s the truth when it comes to managing your employees too. There is no “one way” to effectively manage and develop great employees. Your management style has to vary according to the personality and motivators of your employees. So, how do you effectively manage your people? What are the steps you need to make in order to maximize the investment you have made into your current staff as well as retain them? Join Sara Hey and Natalie West on February 22, 2018 at 10am, as they uncover the secrets to retaining and motivating your team. Learn how each of our employees have different needs and what we can do as managers to fully engage them in what they’re doing. After your purchase, a member of our team will reach out with your confirmation information. If you have any question, give us a call! -
Don’t miss this important webinar, “Increase Service Department Efficiency in Two Easy Steps” as Brian Clements walks you through the benefits a service coordinator can bring to your dealership. Brian will outline what the main responsibilities are for the service coordinator, as well as what you, the owner or manager, can expect from the employee who fills this role. In addition, Brian will review, step-by-step, what the daily tasks of the service coordinator should include, and how it can increase the overall performance of your service department. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Parts Training Webcam -
Developing Comp Plans - Join Us March 22nd @ 10:00 AM Central Time In a dealership, how do you determine what an employee should be paid and how do you structure bonuses that encourage your employees to be more efficient? Bob Clements will share what other dealerships across the country are doing and how to implement a compensation program that motivates and rewards employees for performance. After your purchase, a member of our team will reach out with your confirmation information. If you have any question, give us a call! A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
As we transition into season, it’s a perfect time to make minor adjustments in our service departments to maximize our profitability. Whether it’s fine tuning your labor rates, adjusting your billing practices with both your flat rates along with your time and material billing, or improving your processes from check-in to triage, the next few weeks are critical to creating the performance you should be getting from your shop. Join Bob Clements as he shares 5 simple tune-ups you can do to your service department that will add dollars to your bottom line and improve turnaround time for your customers. Join us March 14th at 10am for this webinar. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
6 simple steps to successful equipment sales - May 23rd 2019 - 10am Central With season in full swing, there is no better time to tune your sales team up than now. Join Bob Clements for a fast paced, high impact webinar as he shares Six Simple Steps for Improving Equipment Sales. Bob has been working with sales people in dealerships for years, sharing with them how to close more sales using this simple process. If you are ready to take your sales team to the next level, improve your margins and your customers experience, this is a webinar you won’t want to miss -
The 8 Greatest Sales Secrets in the World: A Novel of Business and Life - Paperback Every day, millions of sales people find themselves in a race. Whether it's an in-house competition to reach quotas or the daily responsibility of selling to their customers, sales is a never-ending contest to produce results, to win. And every day, a relatively small handful of sales people do most of the winning. It's estimated that 15 percent of all sales people capture a staggering 70 percent of the business! Why? What do the top 15 percent know that other sales people don't? What skills have they mastered? What are the secrets to their success? The 8 Greatest Sales Secrets in the World provides the answers. It's the inspirational story of one sales person's struggle to win an impossibly difficult sales contest. Along the way, he learns the timeless lessons that are behind every great sales person's success-in business and in life. Disarmingly simple and profoundly true, The 8 Greatest Sales Secrets in the World will forever change how you sell, and show you the way to becoming a sales leader in your market. There may be additional shipping charges for individuals outside of the contiguous United States. -
Dealers receive direction, training, and resources each month through Dealer Success Groups©. Working to implement processes in their store, dealers receive 1 on 1 consultation, department specific training, participate in monthly management meetings and discussion boards, and have full access to the BCI Dealer Toolbox & on-line training.
How much money
are you walking over?
Download our Recovery Rate Calculator
© 2024 Bob Clements International, Inc. All rights reserved. Terms and Conditions | Disclaimer of Consultation | Disclaimer of Guarantee | Refund Policy