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"Your price is too high!” “It costs too much!” “I can get a better price from a dealership down the road.” “You’re going to have to do better than that.” Objections are a natural part of the selling process to be embraced, not terrified of. As I work with salespeople, I try to help them understand that if the customer they are presenting to is going through a process of changing their mind from, “I’m thinking about buying” to “I’m interested in buying,” it is only natural that during the process, conflict will arise in their thoughts. That conflict is what we call an objection, and our job is to help them through the process. Knowing what to say to help eliminate or reduce the stress of making a purchase, will help you overcome the objections you encounter. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. Join Bob as he walks you and your sales team through the art of handling objections and closing the sale. -
Join Bob as he walks through customer service strategies for your parts team. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
"How to Run a Profitable Shop" is a one hour workshop in which Bob Clements will walk you through the basics of running a shop and making obscene profits! Bob will walk you through: - His compensation programs for the shops he consults with - Roles and responsibilities of a Service Manager - Basic Shop Processes This is training that you won't want to miss. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Today, service techs are hard to find and critical to the success of a dealership. In this webinar designed specifically for the techs working in the shop and taking care of mobile service, Bob will talk about the professionalism required for today’s customers, the importance of maintaining a great attitude and specific ways to improve their efficiency and the quality of work they perform. With the season just around the corner, this is a must attend webinar for your entire service team. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
How to Unclutter your Parts Departments and Increase your Profits Join Bob as he spends 55 minutes walking you through “How to Unclutter your Parts Departments and Increase your Profits”. Bob touches on how to organize your parts department by using processes to make it more efficient and profitable, and will also show you how to make the most of your returns in order to generate more income for your business. Each purchase comes with a worksheet so you can begin creating your own specific action plan for your dealership. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
In this hour long webinar, Bob will walk you through the following: 1. How to evaluate your employees performance. 2. How to clearly communicate expectations and provide feedback to your employees. 3. Basic guidelines to terminate an employee. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
Business is booming, loyal customers are keeping you busy, and you ask, “Is it time to expand?” There are a lot of factors that come into play regarding this question, and there is no one right answer for every situation. Join Bob Clements August 2nd at 10am CST as he guides you through the key items to keep in mind when thinking of opening a new location. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
As we transition into season, it’s a perfect time to make minor adjustments in our service departments to maximize our profitability. Whether it’s fine tuning your labor rates, adjusting your billing practices with both your flat rates along with your time and material billing, or improving your processes from check-in to triage, the next few weeks are critical to creating the performance you should be getting from your shop. Join Bob Clements as he shares 5 simple tune-ups you can do to your service department that will add dollars to your bottom line and improve turnaround time for your customers. Join us March 14th at 10am for this webinar. A member of our team will contact you within one business day with the link for your webinar. If you have any questions give us a call or email info@bobclements.com. -
6 simple steps to successful equipment sales - May 23rd 2019 - 10am Central With season in full swing, there is no better time to tune your sales team up than now. Join Bob Clements for a fast paced, high impact webinar as he shares Six Simple Steps for Improving Equipment Sales. Bob has been working with sales people in dealerships for years, sharing with them how to close more sales using this simple process. If you are ready to take your sales team to the next level, improve your margins and your customers experience, this is a webinar you won’t want to miss -
100’s of tips, tools and templates for you to use in your dealership. BCI brings the daily tools you need to you in training videos, on-line resources and downloads. BCI on-line webinars and support materials offer a library of learning right at your fingertips. $795/year or $85/month ($1020 per year) The BCI Dealer Toolbox is a 12 month subscription. You may opt for a Monthly Repayment Plan which is a self-service option that fulfills your annual registration investment price of $795, as well as processing and handling fees for this convenience. Each month you will be charged $66.25 for access to the Toolbox, plus $18.75 per month convenience/processing charge. Your total monthly payment on this plan is $85 per month for a period of 12 consecutive months. This is not a month-to-month contract, but instead a monthly payment for the total 1 year investment price. See our Terms and Conditions here. -
How does it work? Assessments measure a number of different things:- Your DISC profile – This shows how you respond to different situations. (behavior)
- Your Motivators – Motivators influence why you respond to situations.
- Your Competencies – Soft skills and strengths that are developed.
- Hiring
- Management
- Family
- Communication
- Compensation
- And more..
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How does it work? Assessments measure a number of different things:
- Your DISC profile – This shows how you respond to different situations. (behavior)
- Your Motivators – Motivators influence why you respond to situations.
- Your Competencies – Soft skills and strengths that are developed.
- Hiring
- Management
- Family
- Communication
- Compensation
- And more..
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