Looking for a Service Coordinator, but unsure where to start because you don’t know what the job truly entails? Do you have a Service Coordinator, but do not know what responsibilities (s)he should have? Here is a comprehensive list of things to keep in mind when hiring or appointing a Service Coordinator:

Target Responsibilities

  • Stage equipment for service techs throughout the day.
  • Prepare the triage process for both morning and afternoon.
  • Check in equipment, and tag with red ribbon.
  • Load and unload the equipment your customers are picking up or dropping off for the day.
  • Keep equipment staging areas organized.
  • Thoroughly clean equipment before bringing into the service department (You can do this at either the red or blue stage).
  • Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality.
  • Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
  • Treat management and other employees with respect, and contribute to building a positive team spirit.
  • Uphold company values by working with integrity.
  • Perform related responsibilities/accountabilities as required or directed.

Daily Duties and Responsibilities

  • Encourage your team members to meet their goals by beginning each workday with a positive attitude.
  • Work to develop a sense of “team” in the service department and across other departments.
  • Load and unload customer equipment as needed.
  • Continually stage equipment for techs to help improve their efficiency.
  • Clean equipment before bringing it into the service department. Your goal is to “wow” customers with the cleanliness of their equipment.
  • Sharpen blades and fix tires as needed by the service department.
  • Maintain an orderly and clean work area. Assist in keeping the entire shop clean and orderly.
  • Collect and dispose of trash.
  • To help improve customer satisfaction and the profitability of the service department, respond promptly to team members’ needs.

Weekly Duties and Responsibilities

  • Meet with Service Manager to discuss the upcoming week, and any changes in priority.
  • Inspect, clean, and maintain all equipment used.
  • Report any hazards or faulty equipment to the Service Manager.
  • Discuss any areas for improvement or changes in the processes with the Service Manager.


Vanessa Clements

Dealer Development Team