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Professionalism- Personal Presentation
If you have been around our team at Bob Clements International for any length of time, you know we are fanatics when it comes to your dealership generating obscene amounts of money! In order to do that, you must have a business that meets your customers’...
Embrace Your Mistakes!
As I was talking to a dealer last week, he and his wife were lamenting on the mistakes they had made over the years in running their dealership and how they wished they could turn back the clock and have a do over. While I am sure most of us in life would like to...
Take Time to Evaluate Your Insurance this Year!
While I don’t know of many owners that are excited about paying for insurance, in my years of experience working with dealerships, insurance is one area that most owners fail to evaluate properly each year based upon ownership changes or changes in increased or...
Sales- Setting Off Season Goals
As we think about setting our goals over the next 90 days, let’s focus our attention next on whole goods, or the sales department. During season, if we miss the mark on this department, it is painfully obvious! We like to view the whole goods in a dealership as an...
Parts- Setting Off Season Goals
The Parts Department is one of the most profitable departments for a dealership. Depending on the product mix the dealership sells, most parts departments that we work with make a 35% – 52% margin on their parts. The other reason that parts remains profitable and...
Setting Off Season Goals
For many of you, the season has slowed down and you are getting a chance to catch your breath for the first time. While it is important to grab some much-needed rest as you end your 2019 seasonal journey, it’s also the perfect time to reflect on the season while it...
3 Common Pitfalls in Hiring
It’s probably no surprise to most owners and managers, but typically, the biggest expense in a dealership are the people you employ. In the heat of the battle, when you feel the pain of needing another set of hands, it can be easy to justify adding another body to...
3 Ways To Be A Great Manager
Have you ever had a terrible manager? I have, and my guess is you have too. Whenever the topic of management comes up, I can’t help but mentally go to all of the bad managers I have had. When I think about a terrible manager, I think of someone who micro-manages,...
Using Goals and Objectives to Motivate Your Parts Salespeople
One of the most important jobs of a department manager is working to keep their team motivated. In the parts department it is even more important than in service and sales because of the amount of customer contact that happens daily. One unmotivated parts person...
Is It Time to Add Self-Checkout to Your Parts Department?
As customers’ attitudes continue to change about their need to interact with a person rather than a machine, we’re faced with great opportunities to make some innovations to the parts departments in dealerships. I am guessing that most of you have looked up and...
How much money are you walking over?
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