What is your recovery percentage in Service?
Are you recovering at 85% for your average "B-Level" technician? Bob Clements explains the importance in setting this as your lowest goal for your technicians.
Salary caps in the Service Department
Be honest- are you still trying to pay your technicians $12 an hour, or have you adopted the process of our 30% rule? Join Sara Hey as she solves your salary cap confusion for the Service Department!
Warranty Claims in Service
How often are you filing your warranty claims with manufacturers? Join Bob Clements as he explains the most efficient timeline for filing these claims, as well as the labor rate you should expect to use.
Pricing Strategies in Service
When it comes to pricing strategies in the Shop, you have 3 options. Which are you using?
Customer Communication
What does the word "soon" mean to you? Does it mean the same thing to your customers? How do you avoid confrontation around timelines and their meaning?
Comebacks in Service
How many comebacks do you have on equipment each week? Bob Clements explains our viewpoint on comebacks and how to stop them.
Losing Inventory in Service
What does a simple child's toy have to do with your Service Department? Small changes can escalate into monumental changes. Grading Scale to remember: 5- Gold stars from Sara 4 3- Neutral 2 1- Dumpster fire If you have anything less than a 5, give us a call. We can get your Service Department running efficiently in the new year!
Are you billing correctly in your Service Dept?
One of the questions we routinely ask our Service Managers is: "are you pricing your Service jobs correctly?" In our shops, we don't do work by the hour, but by the job. Using an "A Level" tech's work orders, price your service jobs off their billing efficiency. Need help pricing your jobs? Our Flat Rate Guide is the tool for you! Housed in our Dealer Toolbox, the BCI Flat Rate Guide takes the guess [...]
Flat Rate Basics
What is the best way to price your Service jobs? Flat Rate Pricing (standard labor rate pricing) includes your labor and parts pricing in one easy-to-access rate. Need access to the BCI Flat Rate Guide? Register for the Toolbox and you will have access today! https://tinyurl.com/bddd83b8
Salary caps for technicians
How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you can pay a technician. Register your Service Manager here- https://tinyurl.com/2p84z85t
