Warranty Claims in Service

How often are you filing your warranty claims with manufacturers? Join Bob Clements as he explains the most efficient timeline for filing these claims, as well as the labor rate you should expect to use.

By |2023-01-03T11:42:40-06:00January 3rd, 2023|Sales, Video Blog|

Losing Inventory in Service

What does a simple child's toy have to do with your Service Department? Small changes can escalate into monumental changes. Grading Scale to remember: 5- Gold stars from Sara 4 3- Neutral 2 1- Dumpster fire If you have anything less than a 5, give us a call. We can get your Service Department running efficiently in the new year!

By |2022-11-16T10:54:07-06:00November 15th, 2022|Sales, Video Blog|

Are you billing correctly in your Service Dept?

One of the questions we routinely ask our Service Managers is: "are you pricing your Service jobs correctly?" In our shops, we don't do work by the hour, but by the job. Using an "A Level" tech's work orders, price your service jobs off their billing efficiency. Need help pricing your jobs? Our Flat Rate Guide is the tool for you! Housed in our Dealer Toolbox, the BCI Flat Rate Guide takes the guess [...]

By |2022-10-20T11:49:30-05:00October 20th, 2022|Service, Video Blog|

Flat Rate Basics

What is the best way to price your Service jobs? Flat Rate Pricing (standard labor rate pricing) includes your labor and parts pricing in one easy-to-access rate. Need access to the BCI Flat Rate Guide? Register for the Toolbox and you will have access today! https://tinyurl.com/bddd83b8

By |2022-10-13T10:06:24-05:00October 12th, 2022|Sales, Video Blog|

Salary caps for technicians

How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you can pay a technician. Register your Service Manager here- https://tinyurl.com/2p84z85t

By |2022-10-06T09:59:20-05:00September 29th, 2022|Service, Video Blog|

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