The Nuts and Bolts of Technician Pay

In the compensation programs we recommend, the tech is paid an hourly rate based on their level of experience and the dealership location. For example, in the Midwest, a C-level tech might make $8-$10 dollars an hour. A tech in the Boston area, however, might need to be paid $14-$16 per hour. You know your area and what you have to pay to [...]

By | 2018-01-17T11:52:57+00:00 January 17th, 2018|Hiring, Management, Service|

Energizing the Next Generation

Many of you are just like us: a family business. Maybe your kids aren’t in the business yet, but you hope that one day they will be. When I joined BCI, I did it because I needed a job. It wasn’t because I was necessarily passionate about what I was getting ready to do, but I was passionate about the paycheck I was [...]

By | 2017-11-09T15:58:44+00:00 November 9th, 2017|Hiring|

Dealing With Difficult Customers

When visiting with owners & managers, I like to ask them how they got started in their business.  The stories I hear are diverse & interesting but typically most of the reasons they give have some commonality to them.  For example, some started their business because they saw a need in their community, others began because they were passionate about the product or [...]

By | 2017-10-05T16:49:59+00:00 October 5th, 2017|Hiring, Management|

“It’s Easier if I Just Do it Myself!”

“It’s easier if I just do it myself!” If you are anything like me, this is a common phrase that comes to mind, multiple times a day. People make things complicated, and I know I will like the end result if no one else is involved. While in theory it would be wonderful if there were a thousand of me running around, it [...]

By | 2017-06-28T15:56:05+00:00 June 28th, 2017|Hiring, Management, Uncategorized|

What is the Cure for the Common Employee Headache?

What is the Cure for the Common Employee Headache? Two Aspirin OR an Employee Handbook! Do you have an employee handbook?  When was the last time it was updated or given to employees?  I know it is a bit time-consuming, but trust us, it is well worth your time and effort. An employee handbook will not make you more money, but it will [...]

By | 2017-06-14T12:02:39+00:00 June 14th, 2017|Hiring, Management|

5 Signs that You have an Employee that is Holding You Hostage

5 Signs that You have an Employee that is Holding You Hostage Have you ever been in a situation that you were so deep in the day-to-day issues of your business that you didn’t see what was going on inside your own walls? Or maybe, you know what is happening inside your own walls but always say that you will deal with the [...]

By | 2016-10-26T10:47:11+00:00 October 26th, 2016|Hiring, Management|

Hiring Outside of the Box

Knowing where to look for employees is one of the biggest struggles we hear from small business owners on a daily basis. It seems that the "traditional" ways are cumbersome, time consuming, and often result in high turnover, costing lots of money. I recently read an article explaining that Microsoft assumes that the best candidates are not looking for new jobs. Actually, if [...]

By | 2016-07-14T10:04:03+00:00 July 14th, 2016|Hiring, Management|

The Cost of a Bad Hire

My passion is to help small businesses succeed. At BCI, it’s what makes our Monday morning meetings fun and full of life. Your success stories are the coffee in our veins on Monday mornings, and there really is coffee running through our veins too. Seriously, you should see how much coffee we go through in a day! However, I know for you to [...]

By | 2016-06-28T12:31:27+00:00 June 28th, 2016|Hiring, Management, Uncategorized|

Do You Really Need To Add Another Parts Person?

Here is a riddle I would like for you to solve. What is the one thing you always think you don't have enough of, but always end up having too many? The answer? Employees at the Parts Counter! You know the drill during season. You are at the parts counter, all the phones are ringing, a service tech is burning valuable time, and [...]

By | 2016-06-01T11:31:48+00:00 June 1st, 2016|Hiring, Management, Parts, Uncategorized|