Q&A Series: Do we really need an Employee Handbook?

You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools you have, as you work with people, is an Employee Handbook because it creates clarity for every single person at your dealership (yes, that includes you!) There is no need to reinvent the wheel; we [...]

By |2023-11-13T17:26:01-06:00November 13th, 2023|Hiring, Management, Video Blog|

Q&A Series: “How do we keep a positive culture in the Service Department?”

Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team. BCI's Service Manager Certification is the perfect way to train your Service Manager! You can get started here.

By |2024-01-03T12:17:29-06:00November 8th, 2023|Hiring, Management, Service, Video Blog|

Q&A Series: “I know my gross profit- now how much can I pay my employees?”

You have done the work. You know your gross profit and you're ready to determine each employees pay rate. Check out the video above for our simple process that keeps cash in your pocket while also paying your employees fairly. If you need to calculate your gross profit, our calculator is in the Dealer Toolbox, under the Management tab.

By |2023-11-02T11:39:50-05:00November 2nd, 2023|Hiring, Management, Service, Video Blog|

Top 5 Products from the NHS

We can all agree that the National Hardware Show was AMAZING! Sara Hey took some time and compiled her Top 5 products from the event below. You don't want to miss these! Parts Department: Collapsible Crates to Move Parts to Service: "I got to see this firsthand at the National Hardware Show. In our Parts to Service process, we always set the techs up with work for the next day, the night before, by [...]

By |2022-08-24T14:29:00-05:00April 13th, 2022|Management, Service|

How Should I Grow My Business- Video Blog

   Things we ask dealers when they are weighing the option adding a location: 1. Can you walk away from your dealership at season, and still have it operating as if you were there? 2. Can you cash flow a second location without pulling cash from the first location? 3. Will your second location take any customers from your first location? 4. Will you be able to take all of the lines from your [...]

By |2020-12-15T11:28:09-06:00December 1st, 2020|Management, Video Blog|

Marketing- Where To Begin

“I’m trying to put together a marketing schedule, where do I even begin?” a dealer asked me after a recent National Dealer Meeting. It can be overwhelming to decide where to spend your marketing money. The stakes become even higher when you don’t know what you are trying to achieve with the budget. Spending marketing money to spend marketing money is a bad plan, but these are the steps I walked through with the dealer. [...]

By |2020-09-01T10:51:34-05:00June 11th, 2020|Management, Sales|


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