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Why Are Customers Frustrated at Your Parts Counter? (And What to Do About It)

Why Are Customers Frustrated at Your Parts Counter? (And What to Do About It)

Apr 15, 2026 | Ask Sara Hey, Parts

Your Parts Counter Has a Dirty Little Secret. It’s Called Fill Rate.

Your Parts Counter Has a Dirty Little Secret. It’s Called Fill Rate.

Mar 11, 2026 | Parts

Why Are Customers Frustrated at Your Parts Counter? (And What to Do About It)

The Year-End Checkup Every Dealer Should Do

Dec 10, 2025 | Ask Sara Hey, Management, Marketing, Parts, Sales, Service

Struggling to Balance Inventory and Customer Needs?

Jan 16, 2025 | Ask Sara Hey, Parts

Make Margins Work for You (Even the Big-Box Stores Do It!)

Oct 10, 2024 | Ask Sara Hey, Parts

How to make money in service year-round!

Jun 13, 2024 | Parts, Video Blog

How to make your Service Dept. the simplest department to operate

May 24, 2024 | Parts, Video Blog

The marketing secret to make your dealership more money

May 15, 2024 | Parts, Video Blog

Negotiating without losing margin

Apr 10, 2024 | Parts, Video Blog

Minimize Service Department backlog with high volume days

Minimize Service Department backlog with high volume days

Mar 26, 2024 | Parts, Video Blog

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Recent Posts

  • When Your Service Department Falls Apart Every Time You Leave the Building
  • Why Are Customers Frustrated at Your Parts Counter? (And What to Do About It)
  • I Have a Customer List. I Just Don’t Know What to Do With It.
  • Your Parts Counter Has a Dirty Little Secret. It’s Called Fill Rate.
  • Your Service Department Is About to Get Slammed. Are You Ready?
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