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Almost every dealership, regardless of the products you sell or services you offer, historically have a slow time of year. As we travel the country working with dealers, we have seen all sorts of great ideas come alive as they work to keep their businesses afloat...

Triaging is vital to keeping our shops moving and our techs efficient. The triaging process happens after the equipment has been checked into the dealership, the work order has been filled out and hopefully signed by the customer, and a red ribbon has been attached...

For the month of December, we will be covering Service Basics. One of the most important processes in the service department is the use of ribbons on equipment. This is primarily the Service Coordinators’ job, but all members of the service team need to understand...

This week, we are highlighting two key positions in the service department: The Service Coordinator & Shop Foreman. Let’s get started. Service Coordinator: Supporting Service Techs The service coordinator is one of the positions we find that few service...

Week two of our Service Department position highlight brings us to the Service Writer. The service writer is one step away from the service manager’s role. They take over the customer contact role of the service manager and in smaller service departments, also...

For the month of November, we want to highlight the different roles in the Service Department. This week – the Service Manager. The service manager is a role that is often misunderstood. In many dealerships, the service manager was a great tech who no longer...

For the month of October we are taking YOUR questions and answering them via our Blog! This week we are highlighting Service Technicians, with answers provided by our On-site Dealer Advisor Brian Clements. Let’s dive right in to the questions! “Do most techs own...