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One of the greatest headaches of any owner or manager is a difficult employee. A difficult employee can take something you love and turn it into something you dread and make a negative impact on your other employees and customers.  So why do you have difficult...

January 12th is a holiday that the majority of people participate in whether they know it or not. It’s called Quitters’ Day. Yes, you read that right, you have probably participated in Quitters’ Day. This is the day when most people quit on their New Year’s...

I often ask dealers this simple question, “How many of you have an employee handbook?” You could hear a pin drop in the room; it is so quiet. I get it. The idea of going through pages and pages of an employee handbook sounds torturous at best. And the thought of...

Do you remember being in high school?  And the time your teacher assigned the dreaded group project?  You know the ones I’m talking about. The one where it was a group grade, but only one person really did the work. They were the worst. For me, one specific group...

“Help, I need a manager!” This is a conversation we have consistently with dealers. Finding someone to come along side you to help run and manage your dealership is a big deal. It’s not a step that should be taken lightly. The right person for this position has to...

When you think of the word ‘salesperson’, what comes to mind? For most people, it’s words like slick, slimy, greasy, con-artist, or snake.   I think most dealers agree that these aren’t words they want to hear when others describe their salespeople. So, how do you...

When you think about sales people, what comes to mind? For most people, it’s words like slick, slimy, greasy, con artist, or snake. Now tell me, who wouldn’t want to be a sales person when those words come to mind? As you are looking for salespeople, I think most...

Not just anyone can be picked off up the street and be placed at the parts counter. There is a mix of customer service, technical knowledge, sales ability, and attention to detail required to be an excellent parts person. So, when you are in need of the mystical...

If I were to pick the one question that people ask me the most, it would be this: “How do I find good technicians?” It’s no secret that it is a challenge to find qualified technicians. Programs are created to train up technicians, but it seems like there are none...

When working with dealerships, I’m often asked, “How can I help my new salesperson succeed – right from the start?” Most salespeople, especially new ones, fail for one reason; they don’t produce enough daily activity to get their business up and going.  This is why...