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Improve Your Margins!
The Most Important Question The No. 1 mistake made by salespeople when they begin the negotiation process is failing to ask this important question: “So what you are saying is if I can do what you ask, then you are in a position today to move forward, is that...
Why We Triage
Triaging is vital to keeping our shops moving and our techs efficient. The triaging process happens after the equipment has been checked into the dealership, the work order has been filled out and hopefully signed by the customer, and a red ribbon has been attached...
Tune Up Your Techs Before Season
When I work with the service techs at a store, my goal is to help them, and management, understand the value they bring to a dealership and how they can do their work in the most efficient way possible. A service tech’s inventory is “time” and your goal as a dealer...
The True Value of a Customer
Some people will say that I am nuts about knowing the numbers in your dealership and then managing to those numbers to improve profitability. I believe it is important in every department, but today I wanted to share the important numbers you need to track in the...
Stop The Bleeding- Pt. 1
An excerpt from Bob’s upcoming book, “The 7 Principles of a High Performance Dealership”. Is your dealership bleeding? Is it a small cut or is it losing blood by the pint? Perhaps your business is on the brink of losing its life? I meet dealers...
BCI’s 7 Principles of a High Performing Dealership©
An Overview of BCI’s 7 Principles of a High Performing Dealership© Over the years that my team and I have been working with dealers, one of the most common questions that we get asked is, “What makes a dealership successful?” We have had hundreds...
Make the Most of the Off Season- Webinar Q&A
“Make The Most of the Off Season” Webinar Q&A How do you get customers to bring in their products before they put it in the shed for the winter? Running winter service special is the best way to get customers into the service department! We...
Holiday Bonuses
It’s the most wonderful time of the year … to be an employee, right? Christmas Bonuses… What is an owner supposed to do about Christmas bonuses? This is a question that we are often asked around this time of the year, so let’s break down our point of view on...
Three Ways To Operate Lean
What does it mean for a company to operate lean and why does it matter? If a company is operating lean it means that the overhead a business has is as low as possible and it translates into cash in your pocket. Here are three ways to help your business operate lean...
Are you Surviving or Thriving?
My 4-year-old twin daughters recently got fish. My husband and I are not “pet people”, so this was a major deal. After the girls picked out their new fish and a couple of small aquariums and some fish food, we thought we had everything we needed. But, just to be...
How much money are you walking over?
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