What is your recovery percentage in Service?
Are you recovering at 85% for your average "B-Level" technician? Bob Clements explains the importance in setting this as your lowest goal for your technicians.
Salary caps in the Service Department
Be honest- are you still trying to pay your technicians $12 an hour, or have you adopted the process of our 30% rule? Join Sara Hey as she solves your salary cap confusion for the Service Department!
Warranty Claims in Service
How often are you filing your warranty claims with manufacturers? Join Bob Clements as he explains the most efficient timeline for filing these claims, as well as the labor rate you should expect to use.
Pricing Strategies in Service
When it comes to pricing strategies in the Shop, you have 3 options. Which are you using?
Comebacks in Service
How many comebacks do you have on equipment each week? Bob Clements explains our viewpoint on comebacks and how to stop them.
Losing Inventory in Service
What does a simple child's toy have to do with your Service Department? Small changes can escalate into monumental changes. Grading Scale to remember: 5- Gold stars from Sara 4 3- Neutral 2 1- Dumpster fire If you have anything less than a 5, give us a call. We can get your Service Department running efficiently in the new year!
Flat Rate Basics
What is the best way to price your Service jobs? Flat Rate Pricing (standard labor rate pricing) includes your labor and parts pricing in one easy-to-access rate. Need access to the BCI Flat Rate Guide? Register for the Toolbox and you will have access today! https://tinyurl.com/bddd83b8
Creating Social Media Captions for Dealerships
It's the end of the day and the last thing you need to do before you go home is post on your Dealership's social media pages, but you don't know what to say. Sound familiar? Sara Hey, of Bob Clements International shares about a new tool that helps takes the guesswork out of posting on Social Media for your dealership with the new Social Media Caption tool, available in the Bob Clements International [...]
“Should I still be marketing if I can’t get Inventory?”
Item mentioned: Consignment agreement: https://tinyurl.com/wmh2yev9 Not long ago, a dealer came up to Sara and asked if they should be marketing even though they had minimal inventory on the lot. Sara's response? Yes, but it's going to look a little different. In this vlog, Sara shares specific steps you can take to market your service department and your parts department while sharing how to bring units in on consignment. In addition, she shares [...]
“How should I respond to inflation at my dealership?”
Sara Hey and Bob Clements walk you through the three things you should do to get ahead of inflation at your dealership.
