Blog 2018-06-19T20:11:08+00:00

Sales- Creating Rapport

When you meet with a customer for the first time, you should create a comfortable selling situation for both you and the customer. This is called building rapport. It is your ability to relate to the customer and the customer’s ability to relate to you — a two-way interpersonal connection. [...]

By | March 12th, 2019|Sales|

Sales- The Qualifying Process

Sales- The Qualifying Process When selling, I’ve always found it useful to have a process in place to help determine if a prospect is someone I can truly turn into a customer. This is why qualifying is important; it allows you to determine how much time you should invest, up-front, [...]

By | March 5th, 2019|Sales, Uncategorized|

The Secret to Flat Rating

So, why should we use Flat or Standard Labor Rates (SLR)?  It’s good for both you and your customer.  From the customers perspective, it gives them the ability to know what the charge for the work is going to be regardless of the technician’s skill level.  If they have an [...]

By | February 11th, 2019|Uncategorized|

The Nuts and Bolts of Technician Pay

In the compensation programs we recommend, the tech is paid an hourly rate based on their level of experience and the dealership location. For example, in the Midwest, a C-level tech might make $8-$10 dollars an hour. A tech in the Boston area, however, might need to be paid $14-$16 [...]

By | January 28th, 2019|Uncategorized|

3 Tools For the Efficient Service Technician

When visiting dealerships, owners & managers often ask me, “What can we provide the techs to help make them more efficient?” While there are plenty of things that we can provide techs, there are three key items that can prove very beneficial to the overall efficiency of your technicians. The [...]

By | January 14th, 2019|Uncategorized|

Service Marketing- Winter Service Specials

Almost every dealership, regardless of the products you sell or services you offer, historically have a slow time of year. As we travel the country working with dealers, we have seen all sorts of great ideas come alive as they work to keep their businesses afloat during the slow season [...]

By | January 3rd, 2019|Uncategorized|

Service Basics- The Triage Process

Triaging is vital to keeping our shops moving and our techs efficient. The triaging process happens after the equipment has been checked into the dealership, the work order has been filled out and hopefully signed by the customer, and a red ribbon has been attached to show the equipment has [...]

By | December 18th, 2018|Uncategorized|
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