by angied | Mar 11, 2026 | Parts
Let Me Paint You a Picture A customer walks up to your parts counter. They need one part. Your counter person looks it up, checks the shelf, and delivers the four words that make every dealer cringe: “We’ll have to order that.” The customer nods...
by angied | Mar 4, 2026 | Service, Training
Season is coming. You know it. I know it. And so does every customer who stored their unit all winter, never serviced it, and is now showing up at your door in full crisis mode — like you personally are responsible for the fact that they didn’t deal with it in...
by angied | Feb 19, 2026 | Ask Sara Hey, Sales, Training
Sara, my salespeople are busy. They’re talking to customers, doing demos, and spending time on the lot. But we’re only closing about 20% of the leads we get. I watch them work and they know the products inside and out. They can tell you every spec on every...
by angied | Jan 15, 2026 | Ask Sara Hey, Management, Service
Hi Sara, My service department is always busy, but we’re quietly losing customers and I can’t explain why. What am I missing? If being busy automatically meant customers were happy, every service department in the country would have perfect retention. Spoiler alert....
by angied | Dec 18, 2025 | Ask Sara Hey, Management, Manufacturers
Hey Sara, We stopped ordering inventory because we assumed the manufacturer would offer better discounts or programs if we waited. Now inventory feels tight, programs keep changing, and everyone is frustrated. Are we doing this wrong, or is this just how the game is...