by angied | Jan 15, 2026 | Ask Sara Hey, Management, Service
Hi Sara, My service department is always busy, but we’re quietly losing customers and I can’t explain why. What am I missing? If being busy automatically meant customers were happy, every service department in the country would have perfect retention. Spoiler alert....
by angied | Dec 18, 2025 | Ask Sara Hey, Management, Manufacturers
Hey Sara, We stopped ordering inventory because we assumed the manufacturer would offer better discounts or programs if we waited. Now inventory feels tight, programs keep changing, and everyone is frustrated. Are we doing this wrong, or is this just how the game is...
by angied | Dec 10, 2025 | Ask Sara Hey, Management, Marketing, Parts, Sales, Service
I know what a lot of you are doing right now. You are closing the books. You are looking at spreadsheets. You are telling yourself things like, “Well, that was interesting; hope next year will be better.” Hope is not a strategy. But knowing your numbers...
by angied | Nov 12, 2025 | Ask Sara Hey, Management, Sales
Sara, please tell me I’m not the only one sitting on a mountain of used equipment. What’s the fastest way to move it without losing my shirt? First, you’re not alone! You wrapped up your selling season, you took in some trade-ins you thought would fly off the lot, and...
by angied | Sep 24, 2025 | Ask Sara Hey, Management, Sales
Field sales reps. Depending on who you are, you either look forward to seeing them walk through your door… or you suddenly remember that very urgent “thing” you need to do in the back until they leave. But here is the deal: if you know how to work with them, your...
