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What is the Cure for the Common Employee Headache?
What is the Cure for the Common Employee Headache? Two Aspirin OR an Employee Handbook! Do you have an employee handbook? When was the last time it was updated or given to employees? I know it is a bit time-consuming, but trust us, it is well worth your time and...
Destination: no-where?
Nearly half of all new businesses fail within the first few years. Not too encouraging, is it? What sets apart those who succeed from those who don’t? Well, there are several factors but some of the most important ones include having a plan, creating solid...
3 Overlooked Sales Secrets
As you begin to move into the season, it’s a perfect opportunity to spend a little time tuning up your sales process. Here are 3 key items to keep in mind as we move into peak sales season. Greeting The first few minutes of your initial contact with a customer are...
Winning At Management
Great managers have discovered that the secret to success in their departments is what they do during the first 30 minutes and the last 30 minutes of every day. As a manager, your number one goal is to produce strong profits and give your customers an exceptional...
The Importance of Tracking Recovery Rates
In your dealership, do you track your Recovery and Efficiency Rates? If you are like some of our dealers, you are on the fence about putting in the work to pull these numbers together, but if you are willing to take the time, these numbers will give you great...
Working with a Different Generation and Not Losing Your Mind
Working with people who are different than you is tough, right? Especially if they are family! One of the things that we hear time and time again about the challenges of family business, and small business in general is the frustration of working with different...
How We Deal With Family Business
My dad started Bob Clements International over 30 years ago. Small business is all I have known since I was a kid. Like any small business, I have seen the ups and downs. We have had many vacations that were coupled with meetings; that was “normal” to me. If you...
Showcasing Your Dealership
Last week we talked about setting yourself apart from the Big Box stores. One way to do so is by showcasing your dealership. The easiest and most effective way to showcase your dealership is through your businesses signage. The most important aspect of an outdoor...
Setting Yourself Apart from the Big Box Stores
With manufacturers jamming more and more dealers into a marketplace, your product lines are no longer a unique advantage. Big Box stores are now picking up lines of equipment that have in the past only been available at select dealerships. To set yourself apart...
Principle 4- Define the Process
An Excerpt from “The 7 Principles of a High Performing Dealership” The more you can repeat an action the better you become at performing that action. As an owner or manager, you do not want there to be variability in your processes. Take McDonalds, for...
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