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6 Books You Need to Read During Slow Season
Coffee and books are two of our favorite things at our office. As season is starting to slow down in some parts of the country, I want to encourage you to pick up a new business book. I have made it easy for you, by recommending some of our favorites! The E-Myth...
Three Things That Will Help you Delegate More Efficiently
When I was in school, I was always in charge of group projects. And by in charge I mean I just did them all by myself. A group project quickly became an individual project where only the credit for the work was shared with others. The truth is that I didn’t mind....
5 Signs that You have an Employee that is Holding You Hostage
5 Signs that You have an Employee that is Holding You Hostage Have you ever been in a situation that you were so deep in the day-to-day issues of your business that you didn’t see what was going on inside your own walls? Or maybe, you know what is happening inside...
An Excerpt from the New DVD Training Program “The Complete Dealership Transformation©”
Improving Transaction Time in your Parts Department In parts, it’s important to minimize the amount of time it takes to help a customer. Nobody wants to wait in line for 30 minutes or more! Did you know that in the average dealership, the Parts Transaction time...
An Excerpt from the New DVD Training Program “The Complete Dealership Transformation©”
Sales – Objections and the Trial Close Objections are a natural part of the selling process. I don’t care who you are or how good you are, objections are going to creep in at some point during your presentation. Think about it. All people tend to resist their...
An Excerpt from the New DVD Training Program “The Complete Dealership Transformation©”
“Developing a strong service process is what drives quick turn times and strong customer contact in your service department. How you stage, tag and process equipment that comes into the department will impact not only the quality of service delivered but the...
Hiring Outside of the Box
Knowing where to look for employees is one of the biggest struggles we hear from small business owners on a daily basis. It seems that the “traditional” ways are cumbersome, time consuming, and often result in high turnover, costing lots of money. I...
The Game of Dodgeball and What it Says about your Personality
Winner, Winner Chicken Dinner The Game of Dodgeball and What it Says about your Personality I hate losing! So much so in fact, that if you were to ask my brother what it was like to play a board game with me growing up, he would roll his eyes and tell you the...
The Cost of a Bad Hire
My passion is to help small businesses succeed. At BCI, it’s what makes our Monday morning meetings fun and full of life. Your success stories are the coffee in our veins on Monday mornings, and there really is coffee running through our veins too. Seriously, you...
Keep Your Parts Department Running Smoothly
The parts department is one of the most complex parts of any dealership. There is the constant balance between having enough inventory on hand to meet the demands of both the service department and counter customers, but not having too much inventory that just...
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