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How to make your Service Dept. the simplest department to operate
You set the labor rate. You choose the salary of your technicians. You purchase parts from your own Parts Department. So why are so many dealerships losing money in Service? Bob and Sara have the answers in the video below!
The marketing secret to make your dealership more money
When considering marketing during your busy season, you must practice proactive marketing, not reactive marketing. How do you set up a proactive plan? Start with three simple questions: What are we marketing? What is our budget? What outcome do we expect? We have...
Negotiating without losing margin
What can you do to set yourself up for success? Sell the full experience! Take the time this month to decide on sales packages before Summer starts so you can promote them through your marketing! Sara explains how to negotiate sales packages without risking cash...
Minimize Service Department backlog with high volume days
Picking a weekday dedicated to basic servicing jobs allows your dealership to communicate with your customers directly and sets your technicians up to be efficient through repetition. Are you wondering what the first step is to make your Service Department more...
Parts Pricing That Can Make You Money Today!
When was the last time you evaluated your parts margins? Increasing your margins on parts can open up valuable income for your dealership, allowing you to better support your employees. Need assistance deciding on the margins that best fit your dealership? Give us...
How to move equipment through Service at record speed!
How do you move equipment through your Service Department more efficiently? Triage! To remove the bottleneck of waiting for parts, make a habit of triaging each unit as they enter your dealership! The BCI Flat Rate Guide in our Dealer Toolbox makes this process...
Determining your labor rate in 2024
Was your Service Department ever scheduled out over two weeks last year? If your answer is "yes", it's time to raise your labor rate! While balancing "Preferred customer pricing" for valued customers and updated labor rates for new customers, you can make your...
Q& A: How do I determine my labor rate?
When it comes to determining your labor rate, you must establish how much you need to pay your employees before you start to determine how much you need to bill customers hourly. Check out the video above for Bob Clements' tips for determining your labor rate. Need...
Q& A Series: How do we keep PDI/entry-level techs excited and engaged?
2024 has kicked off, and Dealerships across the country are outlining their goals for departments and employees. One question we get this time of year is "How do we keep PDI/entry-level techs excited and engaged?" Check out the video above for Bob's tips on how to...
Q&A Series: How do we start an off-season Service Special?
How do we start an off-season Service Special?
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