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Losing Inventory in Service
What does a simple child’s toy have to do with your Service Department? Small changes can escalate into monumental changes. Grading Scale to remember:5- Gold stars from Sara43- Neutral21- Dumpster fire If you have anything less than a 5, give us a call. We...
Are you billing correctly in your Service Dept?
One of the questions we routinely ask our Service Managers is: “Are you pricing your Service jobs correctly?” In our shops, we don’t do work by the hour, but by the job. Using an “A Level” tech’s work orders, price your service...
Flat Rate Basics
What is the best way to price your Service jobs? Flat Rate Pricing (standard labor rate pricing) includes your labor and parts pricing in one easy-to-access rate. Need access to the BCI Flat Rate Guide? Register for the Toolbox and you will have access today!...
Salary caps for technicians
How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you can pay a technician. Register...
How To Run A Parts Department
Who taught you to run a Parts Department? If you went through the school of learning as you go, you’re in the same place as many owners and parts managers all around the country. In this one-hour webinar, Bob Clements and Sara Hey, from Bob Clements International...
Top 5 Products from the NHS
We can all agree that the National Hardware Show was AMAZING! Sara Hey took some time and compiled her Top 5 products from the event below. You don’t want to miss these! Parts Department: Collapsible Crates to Move Parts to Service: “I got to see this...
The Three Interview Questions that You Need to Ask
In the midst of our current hiring environment, it’s more challenging than ever to not rush through the interview process. Just because someone has a pulse and can fog a mirror does not mean they are the right person for our team. Sara Hey, with Bob Clements...
Where Can I Find Technicians?
The search for qualified Service Technicians is not for the faint of heart. Dealership owners and managers struggle with the issue of finding, compensating, and keeping service technicians in their dealership. Sara Hey, of Bob Clements International, shares how to...
Creating Social Media Captions for Dealerships
It’s the end of the day and the last thing you need to do before you go home is post on your Dealership’s social media pages, but you don’t know what to say. Sound familiar? Sara Hey, of Bob Clements International shares about a new tool that...
The Triage Process Explained
What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim your Service...
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