We’re Hiring a Service Manager—What Pitfalls Should We Avoid?

  Hi Sara, We’re ready to bring on a service manager for our dealership, but I keep hearing about common pitfalls. What should we not do when hiring for this role? ----------------------------------------------------- Oh, I love this question! Hiring a service manager is a big deal and can make a world of difference for your dealership — but only if you’re strategic about it. I’ve seen all kinds of moves in this area, and let me tell you, [...]

By |2024-11-06T09:24:36-06:00November 6th, 2024|Ask Sara Hey, Hiring, Service|
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How can we find reliable, long-term technicians?

  Hi Sara, We’re struggling to find reliable technicians for our dealership, and when we do, it’s hit-or-miss on whether they stick around! What’s your best advice for finding skilled techs and making sure they’re the right fit? ----------------------------------------------------- Hey there! Great question — and you’re definitely not alone in feeling this way! Dealerships everywhere are facing similar challenges, and finding (and keeping) top-notch technicians is like winning the hiring lottery these days. But the [...]

By |2024-10-30T12:23:04-05:00October 30th, 2024|Ask Sara Hey, Hiring, Service|
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Q&A Series: “How do we keep a positive culture in the Service Department?”

Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team. BCI's Service Manager Certification is the perfect way to train your Service Manager! You can get started here.

By |2024-01-03T12:17:29-06:00November 8th, 2023|Hiring, Management, Service, Video Blog|
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Q&A Series: “I know my gross profit- now how much can I pay my employees?”

You have done the work. You know your gross profit and you're ready to determine each employees pay rate. Check out the video above for our simple process that keeps cash in your pocket while also paying your employees fairly. If you need to calculate your gross profit, our calculator is in the Dealer Toolbox, under the Management tab.

By |2023-11-02T11:39:50-05:00November 2nd, 2023|Hiring, Management, Service, Video Blog|
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Are you billing correctly in your Service Dept?

One of the questions we routinely ask our Service Managers is: "are you pricing your Service jobs correctly?" In our shops, we don't do work by the hour, but by the job. Using an "A Level" tech's work orders, price your service jobs off their billing efficiency. Need help pricing your jobs? Our Flat Rate Guide is the tool for you! Housed in our Dealer Toolbox, the BCI Flat Rate Guide takes the guess [...]

By |2022-10-20T11:49:30-05:00October 20th, 2022|Service, Video Blog|
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Salary caps for technicians

How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you can pay a technician. Register your Service Manager here- https://tinyurl.com/2p84z85t

By |2022-10-06T09:59:20-05:00September 29th, 2022|Service, Video Blog|
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