by Bob Clements | Apr 11, 2023 | Sales, Video Blog
When a prospect walks into your dealership, the first step is to read their physiology. From facial expressions to body language, Bob educates on how to use signs from the prospect to gain...
by Bob Clements | Oct 20, 2022 | Service, Video Blog
One of the questions we routinely ask our Service Managers is: “Are you pricing your Service jobs correctly?” In our shops, we don’t do work by the hour, but by the job. Using an “A Level” tech’s work orders, price your service jobs...
by Bob Clements | Oct 12, 2022 | Sales, Video Blog
What is the best way to price your Service jobs? Flat Rate Pricing (standard labor rate pricing) includes your labor and parts pricing in one easy-to-access rate. Need access to the BCI Flat Rate Guide? Register for the Toolbox and you will have access today!...
by Bob Clements | Oct 12, 2021 | Service, Video Blog
What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim your Service...
by Bob Clements | Aug 19, 2020 | Sales
There is still time to tune-up your selling skills before season slows down. Here are three overlooked secrets that can have a big impact. Greeting The first few minutes of your initial contact with a customer are crucial. Like building a house on a cracked...
