Hi Sara, We’ve been hit with a few negative reviews, and it’s dragging us down. How do we respond and turn things around? ----------------------------------------------------------- Negative reviews are like that annoying fly at the summer barbecue — they’re a pain, but they don’t have to ruin the whole event. The reality is that most people who walk into a dealership are already in a bad mood. Why? Because something they need is broken, and simply [...]

  Hi Sara, With the holidays coming up, our family’s dealership and the state of the business seem to sneak into every gathering. How do you balance family time with business talk during the holidays? ----------------------------------------------------------- Oh, the joys of family business and holiday gatherings! If you’re part of a family-run business, you know how quickly a Thanksgiving dinner can turn into a board meeting. I get it — my dad started Bob Clements International [...]