Customer Communication
What does the word "soon" mean to you? Does it mean the same thing to your customers? How do you avoid confrontation around timelines and their meaning?
Are you billing correctly in your Service Dept?
One of the questions we routinely ask our Service Managers is: "are you pricing your Service jobs correctly?" In our shops, we don't do work by the hour, but by the job. Using an "A Level" tech's work orders, price your service jobs off their billing efficiency. Need help pricing your jobs? Our Flat Rate Guide is the tool for you! Housed in our Dealer Toolbox, the BCI Flat Rate Guide takes the guess [...]
Salary caps for technicians
How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you can pay a technician. Register your Service Manager here- https://tinyurl.com/2p84z85t
Top 5 Products from the NHS
We can all agree that the National Hardware Show was AMAZING! Sara Hey took some time and compiled her Top 5 products from the event below. You don't want to miss these! Parts Department: Collapsible Crates to Move Parts to Service: "I got to see this firsthand at the National Hardware Show. In our Parts to Service process, we always set the techs up with work for the next day, the night before, by [...]
Where Can I Find Technicians?
The search for qualified Service Technicians is not for the faint of heart. Dealership owners and managers struggle with the issue of finding, compensating, and keeping service technicians in their dealership. Sara Hey, of Bob Clements International shares how to determine how much you can pay technicians, how you can partner with the local VA and Military recruiters as well as maximizing your job postings to bring you the best candidates. [...]
The Triage Process Explained
What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim your Service Department!
How to Make $1000 in Your Service Department Tomorrow
How can you make $1000 per technician in your service department tomorrow, all the while cutting down on the huge piles of work orders sitting on your desk? The secret is a strategic use of high volume days in your service department. Join Sara Hey and Jeff Blackton from Bob Clements International as they walk you through, step by step, to implement this in your service department tomorrow.
Wait! Losing an hour a day in service costs me how much?!
What's an hour a day worth in your service department? Join Sara Hey from Bob Clements International as she walks through how to determine the cost of your unused inventory and how you can reclaim your time and money in the Service Department of your dealership.
Service: Documentation
I spend most of my time working on-site with dealerships and service departments. One of the biggest hurdles I must address with employees of dealerships is a breakdown of communication due to poor documentation. This may seem like a very simple problem to fix but it takes effort and a process. The first breakdown in communication, that ultimately creates a snowball affect though out the whole dealership. is the first contact with the customer. Dealerships [...]
Service: Check-In Process
As season begins to heat up, it’s a perfect time to make some adjustments to your service processes that might have gotten a little rusty during the winter months. As you know, profitability in the service department happens from following a good process and holding your people accountable to it. Every process has a beginning; a first step that makes all the other parts of the process work. In service, the first step of the [...]
