Hey there,
This week, we’re bringing you a video “From the Vault” that is all about a simple concept that can completely change the way your service department runs: triage.
Just like in an ER, triaging in your service department is about quickly assessing what’s coming in, deciding what needs attention first, and getting it to the right person – fast.
In this quick video, Bob and I walk you through:
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What triage actually looks like in a dealership
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How it helps you reduce chaos in the shop
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Why it’s the first step to reclaiming control of your service department
Want to take it further?
If this is hitting home, we’ve got two tools that can help you go from “that’s a great idea” to actually running a smooth, profitable shop:
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Dealer Toolbox – Our on-demand training library, packed with service department processes, forms, and videos you can start using today. Perfect if you want step-by-step guidance without reinventing the wheel.
👉 Check out the Dealer Toolbox
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Service Manager Certification – For the leader who’s ready to fully own the service department. This certification walks you through everything from triaging and scheduling to recovery rates and team leadership.
Your service department doesn’t have to be the loudest, most chaotic place in the building. With the right system, it can be the most profitable and the most predictable.
Let’s make that happen.
Sara
(and the BCI team who speaks fluent service department)