An Overview of BCI's 7 Principles of a High Performing Dealership© Over the years that my team and I have been working with dealers, one of the most common questions that we get asked is, "What makes a dealership successful?" We have had hundreds of conversations with both dealers and manufacturers about what we believe makes a dealer successful and the road map to get there. Through those conversations I have put together the 7 [...]

"Make The Most of the Off Season" Webinar Q&A How do you get customers to bring in their products before they put it in the shed for the winter? Running winter service special is the best way to get customers into the service department! We encourage dealers to offer one of these things. Free power washing, discount on parts or service, free pickup and delivery. As long service departments, should advertise that they will do [...]

It’s the most wonderful time of the year … to be an employee, right? Christmas Bonuses… What is an owner supposed to do about Christmas bonuses? This is a question that we are often asked around this time of the year, so let’s break down our point of view on Christmas bonuses. First, we don’t do Christmas bonuses at BCI and it’s not because we are a bunch of scrooges. Instead, we have seen that [...]

My 4-year-old twin daughters recently got fish. My husband and I are not “pet people”, so this was a major deal. After the girls picked out their new fish and a couple of small aquariums and some fish food, we thought we had everything we needed. But, just to be sure, my husband asked the lady the fish department if there was anything we were missing. She quickly identified herself as a fish expert.  She [...]

Coffee and books are two of our favorite things at our office. As season is starting to slow down in some parts of the country, I want to encourage you to pick up a new business book.  I have made it easy for you, by recommending some of our favorites! The E-Myth Revisited by Michael E. Gerber I would describe the E-Myth as a business degree in a book. It helps clarify why small businesses [...]

When I was in school, I was always in charge of group projects. And by in charge I mean I just did them all by myself. A group project quickly became an individual project where only the credit for the work was shared with others. The truth is that I didn’t mind. You see, I would much rather just do 4 times the amount of work and know that what needs to be done is [...]