What does a simple child's toy have to do with your Service Department? Small changes can escalate into monumental changes. Grading Scale to remember: 5- Gold stars from Sara 4 3- Neutral 2 1- Dumpster fire If you have anything less than a 5, give us a call. We can get your Service Department running efficiently in the new year!
How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you can pay a technician. Register your Service Manager here- https://tinyurl.com/2p84z85t
Item mentioned: Consignment agreement: https://tinyurl.com/wmh2yev9 Not long ago, a dealer came up to Sara and asked if they should be marketing even though they had minimal inventory on the lot. Sara's response? Yes, but it's going to look a little different. In this vlog, Sara shares specific steps you can take to market your service department and your parts department while sharing how to bring units in on consignment. In addition, she shares how manufacturers [...]
In this Vlog, Bob shares 3 specific changes you can make in your parts pricing strategies to improve you bottom-line.
In this Vlog, Bob shares 3 specific changes you can make in your parts pricing strategies to improve you bottom-line.
In this Vlog, Bob shares 3 specific changes you can make in your parts pricing strategies to improve you bottom-line.
I often ask dealers this simple question, “How many of you have an employee handbook?” You could hear a pin drop in the room; it is so quiet. I get it. The idea of going through pages and pages of an employee handbook sounds torturous at best. And the thought of creating one sounds even worse. If you have been around Bob Clements International for any length of time, you know we are passionate about [...]
Do you remember being in high school? And the time your teacher assigned the dreaded group project? You know the ones I’m talking about. The one where it was a group grade, but only one person really did the work. They were the worst. For me, one specific group project comes to my mind from a history class. Our assignment was to create a video depicting a historical event. We needed costumes, a script that [...]
“Help, I need a manager!” This is a conversation we have consistently with dealers. Finding someone to come along side you to help run and manage your dealership is a big deal. It’s not a step that should be taken lightly. The right person for this position has to be a someone that not only you trust and get along with, but that your people will respect as well. One of the most common mistakes [...]
When you think of the word ‘salesperson’, what comes to mind? For most people, it’s words like slick, slimy, greasy, con-artist, or snake. I think most dealers agree that these aren’t words they want to hear when others describe their salespeople. So, how do you find salespeople for your dealership who aren’t slick, slimy or greasy? As you think about hiring for your sales area, it’s important to understand that you need different sales roles [...]
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