About Bob Clements

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So far Bob Clements has created 13 blog entries.

Service Marketing- Winter Service Specials

Almost every dealership, regardless of the products you sell or services you offer, historically have a slow time of year. As we travel the country working with dealers, we have seen all sorts of great ideas come alive as they work to keep their businesses afloat during the slow season and start the year in the black. One great way to keep a [...]

By | 2019-01-03T18:11:10+00:00 January 3rd, 2019|Uncategorized|

Service Basics- The Triage Process

Triaging is vital to keeping our shops moving and our techs efficient. The triaging process happens after the equipment has been checked into the dealership, the work order has been filled out and hopefully signed by the customer, and a red ribbon has been attached to show the equipment has just been checked in. At 10:30 a.m. and 3:30 p.m., the service coordinator [...]

By | 2018-12-18T21:27:56+00:00 December 18th, 2018|Uncategorized|

Service Basics- The Ribbon Process

For the month of December, we will be covering Service Basics. One of the most important processes in the service department is the use of ribbons on equipment. This is primarily the Service Coordinators’ job, but all members of the service team need to understand how using ribbons can help to increase efficiency and eliminate chaos. A red ribbon means the equipment has [...]

By | 2018-12-13T20:58:19+00:00 December 13th, 2018|Uncategorized|

Position Highlight: Service Coordinator & Shop Foreman

This week, we are highlighting two key positions in the service department: The Service Coordinator & Shop Foreman. Let’s get started. Service Coordinator: Supporting Service Techs The service coordinator is one of the positions we find that few service departments have but need! Once we’ve explained the role, almost every shop ends up hiring a service coordinator. In most dealerships, service techs are [...]

By | 2018-11-29T17:12:18+00:00 November 29th, 2018|Uncategorized|

Position Highlight: Service Writer

Week two of our Service Department position highlight brings us to the Service Writer. The service writer is one step away from the service manager’s role. They take over the customer contact role of the service manager and in smaller service departments, also handle warranty claims. There is nothing more important in a service department than good communication between the shop and its [...]

By | 2018-11-14T16:54:28+00:00 November 14th, 2018|Uncategorized|

Position Highlight: Service Manager

For the month of November, we want to highlight the different roles in the Service Department. This week - the Service Manager. The service manager is a role that is often misunderstood. In many dealerships, the service manager was a great tech who no longer wanted to do repairs, so was promoted. I understand the desire to not lose a good tech, however, [...]

By | 2018-11-07T21:17:40+00:00 November 7th, 2018|Service|

Your Questions Answered

This week Jeff Blackton took some time to answer three popular questions. If you have a question you would like to submit, send it to Vanessa@bobclements.com. We are always happy to help!  What process seems to break down fastest when things get busy? Triage. When service departments get busy, it can feel counterproductive to take a few minutes out of the day to triage [...]

By | 2018-10-17T20:26:35+00:00 October 17th, 2018|Uncategorized|

Your Management Questions Answered

Continuing to provide answers to our Frequently Asked Questions, Bob Clements took some time to answer two popular questions. If you have a question you would like to submit, send it to Vanessa@bobclements.com. We are always happy to help!  Is there a percentage of markup considered for lot rash or self-inflicted dealer damage to products?  While there is no industry standard number you [...]

By | 2018-10-12T18:50:22+00:00 October 11th, 2018|Uncategorized|

Your Service Questions Answered!

For the month of October we are taking YOUR questions and answering them via our Blog! This week we are highlighting Service Technicians, with answers provided by our On-site Dealer Advisor Brian Clements. Let’s dive right in to the questions! “Do most techs own their own tools?”   Yes. Most shop technicians own their own common tools. We encourage the dealership to provide specialty [...]

By | 2018-10-17T17:47:34+00:00 October 5th, 2018|Uncategorized|

Setting Your Parts Department up for Slow Season

As we continue this series of articles on how to prepare your parts department for slow season, I want to take a moment and have you focus on the importance of adjusting your parts inventory.  Outside of you selling off your paid for wholegoods inventory, nothing will produce more instant cash flow for your dealership than reducing your parts inventory down for the [...]

By | 2018-08-23T20:37:18+00:00 August 22nd, 2018|Uncategorized|