About Bob Clements

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So far Bob Clements has created 9 blog entries.

Position Highlight: Service Writer

Week two of our Service Department position highlight brings us to the Service Writer. The service writer is one step away from the service manager’s role. They take over the customer contact role of the service manager and in smaller service departments, also handle warranty claims. There is nothing more important in a service department than good communication between the shop and its [...]

By | 2018-11-14T16:54:28+00:00 November 14th, 2018|Uncategorized|

Position Highlight: Service Manager

For the month of November, we want to highlight the different roles in the Service Department. This week - the Service Manager. The service manager is a role that is often misunderstood. In many dealerships, the service manager was a great tech who no longer wanted to do repairs, so was promoted. I understand the desire to not lose a good tech, however, [...]

By | 2018-11-07T21:17:40+00:00 November 7th, 2018|Service|

Your Questions Answered

This week Jeff Blackton took some time to answer three popular questions. If you have a question you would like to submit, send it to Vanessa@bobclements.com. We are always happy to help!  What process seems to break down fastest when things get busy? Triage. When service departments get busy, it can feel counterproductive to take a few minutes out of the day to triage [...]

By | 2018-10-17T20:26:35+00:00 October 17th, 2018|Uncategorized|

Your Management Questions Answered

Continuing to provide answers to our Frequently Asked Questions, Bob Clements took some time to answer two popular questions. If you have a question you would like to submit, send it to Vanessa@bobclements.com. We are always happy to help!  Is there a percentage of markup considered for lot rash or self-inflicted dealer damage to products?  While there is no industry standard number you [...]

By | 2018-10-12T18:50:22+00:00 October 11th, 2018|Uncategorized|

Your Service Questions Answered!

For the month of October we are taking YOUR questions and answering them via our Blog! This week we are highlighting Service Technicians, with answers provided by our On-site Dealer Advisor Brian Clements. Let’s dive right in to the questions! “Do most techs own their own tools?”   Yes. Most shop technicians own their own common tools. We encourage the dealership to provide specialty [...]

By | 2018-10-17T17:47:34+00:00 October 5th, 2018|Uncategorized|

Setting Your Parts Department up for Slow Season

As we continue this series of articles on how to prepare your parts department for slow season, I want to take a moment and have you focus on the importance of adjusting your parts inventory.  Outside of you selling off your paid for wholegoods inventory, nothing will produce more instant cash flow for your dealership than reducing your parts inventory down for the [...]

By | 2018-08-23T20:37:18+00:00 August 22nd, 2018|Uncategorized|

Setting Yourself up for “Slow Season” Success!

Pre-season, season, post-season, and… slow season. Regardless of the type of equipment your dealership sells, at any given point of the year, you’ll find yourself in one of these seasons. Slow season may have a bad reputation, but it’s important to understand that slow season is not all bad. Although many dealers view it as a stressful time, slow season is a perfect [...]

By | 2018-08-13T15:29:35+00:00 August 9th, 2018|Uncategorized|

Should I Add A Second Location? Part Two

Are you still considering expansion? If you’ve decided that you have someone to manage your current location and that you can dedicate yourself to managing the new location, you’re ready for the next two questions. My goal is to challenge your thought processes on why you would want to add a second location, and the risks that might occur should your decision to [...]

By | 2018-07-10T23:19:50+00:00 June 14th, 2018|Management|

Should I Add a Second Location? Part One

Should I Add A Second Location? Part One Business is booming, loyal customers are keeping you busy, and you ask, “Is it time to expand?” While there are a lot of factors that come into play regarding the question, and there is no one right answer for every situation, my general response when asked by the dealers we consult with is a resounding [...]

By | 2018-07-10T23:20:08+00:00 June 6th, 2018|Uncategorized|