About Bob Clements

Bob is a believer that the status quo is a recipe for mediocrity. With that in mind, he is always pushing his team and the dealers they consult with to search out unique and unconventional ways to solve problems. He started working with dealerships over 30 years ago and since that time has walked alongside thousands of dealers in all types of industries to help them achieve success. Bob’s speaking and training is considered world class and his programs are being used by dealerships in over 20 countries throughout the world.

The Triage Process Explained

What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim your Service Department!

By |2021-10-12T12:01:02-05:00October 12th, 2021|Service, Video Blog|

3 Overlooked Sales Secrets

There is still time to tune-up your selling skills before season slows down.  Here are three overlooked secrets that can have a big impact. Greeting The first few minutes of your initial contact with a customer are crucial. Like building a house on a cracked foundation, it’s a lot more difficult to have a positive sales experience if you don’t start out on the right foot. Based on the initial moments of the greeting, impressions [...]

By |2020-09-01T10:48:32-05:00August 19th, 2020|Sales|

Follow Up to Close More Sales – Video Blog

As I work with salespeople in our Dealer Success Groups, I always find it interesting that in most cases the biggest difference between the top salespeople and those that are struggling has little to do with product knowledge or closing skills.The biggest difference is in following up with customers who you have quotes out to, who haven’t decided to make a purchase yet, or who have purchased from you or someone [...]

By |2020-09-01T10:53:54-05:00July 9th, 2020|Video Blog|

Using Positioning and Differentiation to Strengthen Customer Base

Most people know I like to have fun when training and I work to get everyone, whether they are in service, parts or sales, to understand the dealership has one purpose which is to make obscene amounts of money. Each person on your team should understand that there is nothing wrong with the dealership making great profits. This is accomplished by not only having great employees but also working to keep customers coming back every [...]

By |2020-09-01T10:52:13-05:00May 20th, 2020|Sales|

Avoiding Common Sales Mistakes

In spite of the various shelter in place orders by the states, most of our dealers are finding their year is either just slightly off of their projections or on target with what they were hoping for. While that is good news for the industry, no one knows exactly what the late spring and early summer might bring. That’s why every customer that comes into your dealership is more valuable than ever. As I work [...]

By |2020-09-01T10:52:34-05:00May 13th, 2020|Sales|

Phone Basics in Your Dealership

With everything that is currently going on in dealerships, nothing is more noticeable than the phones ringing off the hook. With each state, county and city having their own individual rules on social distancing, showrooms being open, or parts being delivered curbside, the phone has become once again the lifeline we have to connect with our customers. I thought because of that it might be a good time to go back over some of the [...]

By |2020-09-01T10:39:19-05:00May 5th, 2020|Sales|

COVID-19: Be Calm. Be Informed. Be Proactive.

During this uncertain time, know this --  YOU ARE NOT ALONE.  We share a connection with thousands of dealers across the country, and the world, who are having an experience similar to yours.   Everyone is asking the same questions; questions that begin with, “Should I…”, “Can I…”, and “How do I…” We are navigating through this together.  You are not alone.  Stay connected. * Connect with other dealers.  Having candid conversations about the struggles we [...]

By |2020-09-01T10:39:29-05:00March 25th, 2020|Management|

COVID-19: Interim Guidance for Businesses and Employers

We visit, each week, with 100’s of dealers across North America who are working to navigate the stormy waters of the Coronavirus and the aftermath that will come, we are encouraged with the grit and determination we see in you.   We know you are determined to equip yourselves with the facts.  You are determined to lead your employees with strength and a hope for a brighter future.  And you demonstrate the commitment required to innovate [...]

By |2020-09-01T10:39:34-05:00March 18th, 2020|Management|

Service: Check-In Process

As season begins to heat up, it’s a perfect time to make some adjustments to your service processes that might have gotten a little rusty during the winter months.  As you know, profitability in the service department happens from following a good process and holding your people accountable to it.  Every process has a beginning; a first step that makes all the other parts of the process work.  In service, the first step of the [...]

By |2020-09-01T11:05:08-05:00March 4th, 2020|Service|

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