About Bob Clements

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So far Bob Clements has created 38 blog entries.

Using Positioning and Differentiation to Strengthen Customer Base

Most people know I like to have fun when training and I work to get everyone, whether they are in service, parts or sales, to understand the dealership has one purpose which is to make obscene amounts of money. Each person on your team should understand that there is nothing wrong with the dealership making great profits. This is accomplished by not only [...]

By |2020-06-04T14:12:30-05:00May 20th, 2020|Sales, Uncategorized|

Avoiding Common Sales Mistakes

In spite of the various shelter in place orders by the states, most of our dealers are finding their year is either just slightly off of their projections or on target with what they were hoping for. While that is good news for the industry, no one knows exactly what the late spring and early summer might bring. That’s why every customer that [...]

By |2020-06-04T14:12:30-05:00May 13th, 2020|Sales, Uncategorized|

Phone Basics in Your Dealership

With everything that is currently going on in dealerships, nothing is more noticeable than the phones ringing off the hook. With each state, county and city having their own individual rules on social distancing, showrooms being open, or parts being delivered curbside, the phone has become once again the lifeline we have to connect with our customers. I thought because of that it [...]

By |2020-06-04T14:12:30-05:00May 5th, 2020|Sales, Uncategorized|

COVID-19: Be Calm. Be Informed. Be Proactive.

During this uncertain time, know this --  YOU ARE NOT ALONE.  We share a connection with thousands of dealers across the country, and the world, who are having an experience similar to yours.   Everyone is asking the same questions; questions that begin with, “Should I…”, “Can I…”, and “How do I…” We are navigating through this together.  You are not alone.  Stay connected. [...]

By |2020-04-30T13:54:58-05:00March 25th, 2020|Management, Uncategorized|

COVID-19: Interim Guidance for Businesses and Employers

We visit, each week, with 100’s of dealers across North America who are working to navigate the stormy waters of the Coronavirus and the aftermath that will come, we are encouraged with the grit and determination we see in you.   We know you are determined to equip yourselves with the facts.  You are determined to lead your employees with strength and a hope [...]

By |2020-04-30T13:54:58-05:00March 18th, 2020|Management, Uncategorized|

Service: Check-In Process

As season begins to heat up, it’s a perfect time to make some adjustments to your service processes that might have gotten a little rusty during the winter months.  As you know, profitability in the service department happens from following a good process and holding your people accountable to it.  Every process has a beginning; a first step that makes all the other [...]

By |2020-05-05T11:02:37-05:00March 4th, 2020|Service, Uncategorized|

Take Time to Evaluate Your Insurance this Year!

While I don’t know of many owners that are excited about paying for insurance, in my years of experience working with dealerships, insurance is one area that most owners fail to evaluate properly each year based upon ownership changes or changes in increased or decreased levels of risk. While it might be tempting to evaluate insurance based upon the cost of the policy, [...]

By |2020-05-05T11:03:31-05:00January 7th, 2020|Management, Uncategorized|

Using Goals and Objectives to Motivate Your Parts Salespeople

One of the most important jobs of a department manager is working to keep their team motivated. In the parts department it is even more important than in service and sales because of the amount of customer contact that happens daily. One unmotivated parts person can impact both your parts sales and your customers’ experience with your dealership. One of the simplest and [...]

By |2020-05-05T11:05:54-05:00August 21st, 2019|Parts, Sales, Uncategorized|

Is It Time to Add Self-Checkout to Your Parts Department?

As customers’ attitudes continue to change about their need to interact with a person rather than a machine, we’re faced with great opportunities to make some innovations to the parts departments in dealerships.  I am guessing that most of you have looked up and ordered an item online or perhaps have gone through a self-checkout line in a store.  Where several years ago, [...]

By |2020-05-05T11:08:07-05:00August 14th, 2019|Parts, Uncategorized|

3 Processes to Keep Your Parts Department Running Smoothly

The parts department is one of the most complex parts of any dealership. It serves as the first impression for many customers and has challenges that no other department will face. At times, it may even seem like an impossible task to make everyone happy. Keeping your parts department running smoothly boils down to three key processes. The Process of Having the Right [...]

By |2020-05-05T11:08:07-05:00July 30th, 2019|Parts, Uncategorized|