About Brian Clements

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So far Brian Clements has created 2 blog entries.

Service: Documentation

I spend most of my time working on-site with dealerships and service departments. One of the biggest hurdles I must address with employees of dealerships is a breakdown of communication due to poor documentation. This may seem like a very simple problem to fix but it takes effort and a process. The first breakdown in communication, that ultimately creates a snowball affect though out the whole dealership.  is the first contact with the customer. Dealerships [...]

By |2020-09-01T11:01:40-05:00March 11th, 2020|Service|

The World of Online Parts

Online shopping has topped the charts in the last couple years, producing trillions of dollars in sales worldwide, with an average of 7% of ALL sales being made online*. In our industry, the convenience  of allowing customers to shop from home, but guarantee the parts through a reputable business name makes this side of sales a huge win for some dealers. So, what are the top 3 things to keep in mind when exploring the [...]

By |2020-05-05T11:08:07-05:00June 11th, 2019|Parts, Uncategorized|