What is your recovery percentage in Service?
Are you recovering at 85% for your average "B-Level" technician? Bob Clements explains the importance in setting this as your lowest goal for your technicians.
Salary caps in the Service Department
Be honest- are you still trying to pay your technicians $12 an hour, or have you adopted the process of our 30% rule? Join Sara Hey as she solves your salary cap confusion for the Service Department! [...]
Warranty Claims in Service
How often are you filing your warranty claims with manufacturers? Join Bob Clements as he explains the most efficient timeline for filing these claims, as well as the labor rate you should expect to use.
Pricing Strategies in Service
When it comes to pricing strategies in the Shop, you have 3 options. Which are you using?
Comebacks in Service
How many comebacks do you have on equipment each week? Bob Clements explains our viewpoint on comebacks and how to stop them.
Losing Inventory in Service
What does a simple child's toy have to do with your Service Department? Small changes can escalate into monumental changes. Grading Scale to remember: 5- Gold stars from Sara 4 3- Neutral 2 1- Dumpster fire If you have anything less than a 5, give us a call. We can get your Service [...]
