How Do You Keep Good Techs from Leaving? Here’s How to Build a Team That Sticks Around
Hi Sara, We can’t afford to lose our top techs, especially during season. What can we do to keep them from leaving? ----------------------------------------------------- We get it. Every shop in town is eyeing your best techs like they are the [...]
How Do You Speed Up Turnaround Without Sacrificing Quality?
Hi Sara, We’ve been getting complaints about long wait times. How do you speed up turnaround without sacrificing quality? ----------------------------------------------------- Let’s face it. Nobody likes waiting. Whether it's in a drive-thru line, at the DMV, or for a repair [...]
Should We Focus on Attracting New Customers or Keeping the Ones We Have?
Hi Sara, We’re always looking for ways to grow our business, should we focus more on attracting new customers or retaining existing ones? ----------------------------------------------------- Ah, the age-old question: do you spend time wooing new customers like a lovesick puppy, [...]
What’s the Secret to Keeping Your Service Department on Schedule and Getting Jobs Done Faster?
Hi Sara, I can’t figure out why we’re always behind on jobs. How do you keep your team on schedule? ----------------------------------------------------- If running your shop feels like chasing your tail all day, you’re not alone. Staying on schedule can feel like trying to stack marbles - frustrating and almost impossible. But with the right [...]
We’re Hiring a Service Manager—What Pitfalls Should We Avoid?
Hi Sara, We’re ready to bring on a service manager for our dealership, but I keep hearing about common pitfalls. What should we not do when hiring for this role? ----------------------------------------------------- Oh, I love this question! Hiring a service manager is a big deal and can make a world of difference for your dealership — but [...]
How can we find reliable, long-term technicians?
Hi Sara, We’re struggling to find reliable technicians for our dealership, and when we do, it’s hit-or-miss on whether they stick around! What’s your best advice for finding skilled techs and making sure they’re the right fit? ----------------------------------------------------- Hey there! Great question — and you’re definitely not alone in feeling this way! Dealerships everywhere [...]
