Should We Focus on Attracting New Customers or Keeping the Ones We Have?
Hi Sara, We’re always looking for ways to grow our business, should we focus more on attracting new customers or retaining existing ones? ----------------------------------------------------- Ah, the age-old question: do you spend time wooing new customers like a lovesick puppy, [...]
What’s the Secret to Keeping Your Service Department on Schedule and Getting Jobs Done Faster?
Hi Sara, I can’t figure out why we’re always behind on jobs. How do you keep your team on schedule? ----------------------------------------------------- If running your shop feels like chasing your tail all day, you’re not alone. Staying on schedule can [...]
We’re Hiring a Service Manager—What Pitfalls Should We Avoid?
Hi Sara, We’re ready to bring on a service manager for our dealership, but I keep hearing about common pitfalls. What should we not do when hiring for this role? ----------------------------------------------------- Oh, I love this question! Hiring a service manager is [...]
How can we find reliable, long-term technicians?
Hi Sara, We’re struggling to find reliable technicians for our dealership, and when we do, it’s hit-or-miss on whether they stick around! What’s your best advice for finding skilled techs and making sure they’re the right fit? ----------------------------------------------------- Hey there! Great question — and you’re definitely not alone in feeling this way! Dealerships everywhere [...]
Q&A Series: “How do we keep a positive culture in the Service Department?”
Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team. BCI's Service Manager Certification is the perfect way to train your Service Manager! You can [...]
Service Manager Certification- On Sale Now!
Service Manager Certification Wouldn’t it be great if there was a way to train your service manager, on how to run a service department without leaving your dealership? We thought so too. That’s why we created Service Manager Certification.
