Service2020-09-01T16:55:44-05:00

Where Can I Find Technicians?

October 12th, 2021|Hiring, Service, Video Blog|

The search for qualified Service Technicians is not for the faint of heart. Dealership owners and managers struggle with the issue of finding, compensating, and keeping service technicians in their dealership. Sara Hey, of Bob Clements International shares [...]

The Triage Process Explained

October 12th, 2021|Service, Video Blog|

What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim [...]

Service: Documentation

I spend most of my time working on-site with dealerships and service departments. One of the biggest hurdles I must address with employees of dealerships is a breakdown of communication due to poor documentation. This may seem like a very simple problem to fix but it takes effort and a process. The first breakdown in [...]

March 11th, 2020|Service|

Service: Check-In Process

As season begins to heat up, it’s a perfect time to make some adjustments to your service processes that might have gotten a little rusty during the winter months.  As you know, profitability in the service department happens from following a good process and holding your people accountable to it.  Every process has a beginning; [...]

March 4th, 2020|Service|
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