Are you utilizing your software?
Embracing the technology that's out there will make you money if you take time to embrace and learn it. So how do you go about that?
What does the word "soon" mean to you? Does it mean the same thing to your customers? How do you avoid confrontation around timelines and their meaning?
Are you billing correctly in your Service Dept?
One of the questions we routinely ask our Service Managers is: "are you pricing your Service jobs correctly?" In our shops, we don't do work by the hour, but by the job. Using an "A Level" tech's work orders, [...]
Salary caps for technicians
How much can you pay a technician in your service department? In this excerpt from Service Manager Certification, Bob Clements shares the importance of salary caps in your Service Department and how that translates to how much you can pay a technician. Register your Service Manager here- https://tinyurl.com/2p84z85t
Top 5 Products from the NHS
We can all agree that the National Hardware Show was AMAZING! Sara Hey took some time and compiled her Top 5 products from the event below. You don't want to miss these! Parts Department: Collapsible Crates to Move Parts to Service: "I got to see this firsthand at the National Hardware Show. In our [...]
Where Can I Find Technicians?
The search for qualified Service Technicians is not for the faint of heart. Dealership owners and managers struggle with the issue of finding, compensating, and keeping service technicians in their dealership. Sara Hey, of Bob Clements International shares how to determine how much you can pay technicians, how you can partner with the [...]