Top 5 Products from the NHS

April 13th, 2022|Management, Service|

We can all agree that the National Hardware Show was AMAZING! Sara Hey took some time and compiled her Top 5 products from the event below. You don't want to miss these! Parts Department: Collapsible Crates to Move Parts [...]

Where Can I Find Technicians?

October 12th, 2021|Hiring, Service, Video Blog|

The search for qualified Service Technicians is not for the faint of heart. Dealership owners and managers struggle with the issue of finding, compensating, and keeping service technicians in their dealership. Sara Hey, of Bob Clements International shares [...]

The Triage Process Explained

October 12th, 2021|Service, Video Blog|

What is triage and how does it relate to the Service Department? This week, Bob Clements and Sara Hey, from Bob Clements International, explain triaging and how it can reduce chaos in your dealership and help you reclaim [...]

How to Make $1000 in Your Service Department Tomorrow

How can you make $1000 per technician in your service department tomorrow, all the while cutting down on the huge piles of work orders sitting on your desk? The secret is a strategic use of high volume days in your service department. Join Sara Hey and Jeff Blackton from Bob Clements International as [...]

October 12th, 2021|Service, Video Blog|

Service: Documentation

I spend most of my time working on-site with dealerships and service departments. One of the biggest hurdles I must address with employees of dealerships is a breakdown of communication due to poor documentation. This may seem like a very simple problem to fix but it takes effort and a process. The first breakdown in [...]

March 11th, 2020|Service|


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