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The Nuts and Bolts of Technician Pay

In the compensation programs we recommend, the tech is paid an hourly rate based on their level of experience and the dealership location. For example, in the Midwest, a C-level tech might make $8-$10 dollars an hour. A tech in the Boston area, however, might need to be paid $14-$16 per hour. You know your area and what you have to pay to [...]

By |2020-05-05T11:12:50-05:00January 17th, 2018|Hiring, Management, Service|

How Do I Determine My Labor Rate?

One of the most common questions we are asked at BCI  is "How do I determine my labor rate?"  For most dealerships, the process of setting a labor rate begins with calling all the competitors in the market, asking them what their labor rate is and then making sure that they are somewhere close to the competitors. In our company, we jokingly refer [...]

By |2020-05-05T11:12:50-05:00January 3rd, 2018|Management, Service|

But, Can They Run the Business?

Have you ever stopped to think about what the core skills or competencies are that someone needs to know to run your business? As you are thinking about what it looks like for someone, other than you, to effectively run your business one day, this is a vitally important question to ask. Not long ago, I sat down at lunch with my mom [...]

By |2020-05-05T11:12:50-05:00November 30th, 2017|Management, Uncategorized|

What Will Happen to the Business?

When someone starts a business, they don’t always have the end in mind, but the end will always come. Complexities are inevitable when someone’s time ends at a company, especially if family is involved. One of the areas that can cause the greatest areas of conflict in a family business is what happens to the business after the current generation retires. I often [...]

By |2020-05-05T11:12:50-05:00November 14th, 2017|Management|

Energizing the Next Generation

Many of you are just like us: a family business. Maybe your kids aren’t in the business yet, but you hope that one day they will be. When I joined BCI, I did it because I needed a job. It wasn’t because I was necessarily passionate about what I was getting ready to do, but I was passionate about the paycheck I was [...]

By |2020-05-05T11:12:50-05:00November 9th, 2017|Hiring, Management|

Become the Calm in the Storm

If you could add a feature to Google maps, what would it be? Hands down, mine would be an estimator of how long it takes to get somewhere with kids in the car. Seriously, if you have kids or have taken a child anywhere, you know that it takes almost 50% more time to get anywhere with kids. It is about having realistic [...]

By |2020-05-05T11:12:50-05:00November 2nd, 2017|Management|

Dealing With Difficult Customers

When visiting with owners & managers, I like to ask them how they got started in their business.  The stories I hear are diverse & interesting but typically most of the reasons they give have some commonality to them.  For example, some started their business because they saw a need in their community, others began because they were passionate about the product or [...]

By |2020-05-05T11:12:50-05:00October 5th, 2017|Hiring, Management|

Rock Your Yearly Winter Service Special!

Almost every dealership, regardless of the products you sell or services you offer, historically have a slow time of year. As we travel the country working with dealers, we have seen all sorts of great ideas come alive as they work to keep their businesses afloat during the slow season and start the year in the black. One great way to keep a [...]

By |2020-05-05T11:13:54-05:00September 26th, 2017|Management, Uncategorized|

Are You Wasting Your Marketing Dollars?

Who is your typical customer? Do you know? Grab a piece of paper and write down the answers to the following questions about your “typical” customer. What is their gender? What is their average age? What is their favorite radio station? Got it? Now, next to that I want you to write your gender, your age and your favorite radio station. Do the [...]

By |2020-05-05T11:13:54-05:00September 20th, 2017|Management, Uncategorized|

Big Impact From Mass Emails

What’s the first thing you do everyday? If you are anything like me, you sit down at your computer and look through your emails. Most of the time, I have an excessive amount of emails, but I’m only interested in a small amount of them. When your dealership sends out emails, it is important to grab the attention of your customer or prospect [...]

By |2020-05-05T11:13:55-05:00September 13th, 2017|Management, Uncategorized|