Tackling Negative Reviews Without Losing Your Cool
Hi Sara, We’ve been hit with a few negative reviews, and it’s dragging us down. How do we respond and turn things around? ----------------------------------------------------------- Negative reviews are like that annoying fly at the summer barbecue — they’re a pain, but they don’t have to ruin the whole event. The reality is that most people who walk into a dealership are already in a bad mood. Why? Because something they need is broken, and simply [...]