As simple as the process sounds, the walk-around is an integral part of learning what your customer needs.

Step two of Bob Clements' program to close more sales: The Discovery Process. The Discovery process is a specific set of questions that we ask a customer to help understand their needs they have. What do you have now? How long have you had it? What do you like most about it? If you can change or improve it, what would you like to do? What time frame are you looking at to [...]

Are you ready to take your sales skills to the next level? We're excited to announce the launch of our new virtual sales training program! Register here: https://tinyurl.com/mwa8epcp This program is designed to help you sharpen your sales skills and close more deals. We know that your time is valuable, so we've made it easy for you to access the training. What’s included: Six, one-hour, live webinars (and access to their recordings) A [...]

100’s of tips, tools and templates for you to use in your dealership. BCI brings the daily tools you need to you in training videos, on-line resources and downloads. BCI on-line webinars and support materials offer a library of learning right at your fingertips.

When was the last time your technicians went to training? This month? This year? Sara Hey can help you train your technicians without losing out on the investment!

Are you recovering at 85% for your average "B-Level" technician? Bob Clements explains the importance in setting this as your lowest goal for your technicians.

Be honest- are you still trying to pay your technicians $12 an hour, or have you adopted the process of our 30% rule? Join Sara Hey as she solves your salary cap confusion for the Service Department!

How often are you filing your warranty claims with manufacturers? Join Bob Clements as he explains the most efficient timeline for filing these claims, as well as the labor rate you should expect to use.

When it comes to pricing strategies in the Shop, you have 3 options. Which are you using?