When was the last time you evaluated your parts margins? Increasing your margins on parts can open up valuable income for your dealership, allowing you to better support your employees. Need assistance deciding on the margins that best fit your dealership? Give us a call at 800.480.0737.
How do you move equipment through your Service Department more efficiently? Triage! To remove the bottleneck of waiting for parts, make a habit of triaging each unit as they enter your dealership! The BCI Flat Rate Guide in our Dealer Toolbox makes this process even faster! Check it out here.
Was your Service Department ever scheduled out over two weeks last year? If your answer is "yes", it's time to raise your labor rate! While balancing "Preferred customer pricing" for valued customers and updated labor rates for new customers, you can make your Service Department a lean, mean money-making machine this year! Is your Service Manager ready for Bob Clements and Sara Hey to train them? Check out our Service Management Certification! [...]
When it comes to determining your labor rate, you must establish how much you need to pay your employees before you start to determine how much you need to bill customers hourly. Check out the video above for Bob Clements' tips for determining your labor rate. Need additional training for your Service Department? BCI’s Service Manager Certification is the perfect way to train your Service Manager! You can get started here.
2024 has kicked off, and Dealerships across the country are outlining their goals for departments and employees. One question we get this time of year is "How do we keep PDI/entry-level techs excited and engaged?" Check out the video above for Bob's tips on how to grow your entry level employees into your best A-level technicians! Job descriptions for our different levels of technicians are available in our Dealer Toolbox, which you can subscribe to [...]
How do we start an off-season Service Special?
"How do we help our departments get along?"
You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools you have, as you work with people, is an Employee Handbook because it creates clarity for every single person at your dealership (yes, that includes you!) There is no need to reinvent the wheel; we [...]
Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team. BCI's Service Manager Certification is the perfect way to train your Service Manager! You can get started here.
Service Manager Certification Wouldn’t it be great if there was a way to train your service manager, on how to run a service department without leaving your dealership? We thought so too. That’s why we created Service Manager Certification.
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