How to Set Clear Expectations for Employees Without Micromanaging Them
Hi Sara, I feel like I’m always checking in on my team to make sure things get done right, but I know that’s not helping anyone, including me. I want to set clear expectations so they know what to [...]
What is Gross Profit, Why Does it Matter, and How Can You Make it Work for Your Dealership?
Hey Sara, I keep hearing about gross profit, but whenever someone explains it, I feel like I need a translator. What is it, why does it matter, and how do I actually make it work for my dealership? ----------------------------------------------------------- [...]
Tackling Negative Reviews Without Losing Your Cool
Hi Sara, We’ve been hit with a few negative reviews, and it’s dragging us down. How do we respond and turn things around? ----------------------------------------------------------- Negative reviews are like that annoying fly at the summer barbecue — they’re a pain, [...]
Keeping the Peace: Balancing Family Time and Business Talk During the Holidays
Hi Sara, With the holidays coming up, our family’s dealership and the state of the business seem to sneak into every gathering. How do you balance family time with business talk during the holidays? ----------------------------------------------------------- Oh, the joys of family business and holiday gatherings! If you’re part of a family-run business, you know how [...]
Q&A Series: Do we really need an Employee Handbook?
You didn’t start your dealership because you love HR, but my guess is that as your Parts, Service, and Sales departments grow, so do your headaches with the people in your dealership. One of the most powerful tools you have, as you work with people, is an Employee Handbook because it creates clarity [...]
Q&A Series: “How do we keep a positive culture in the Service Department?”
Culture issues in the Service department almost always start with the *gasp* Service Manager! The first step to getting a positive culture in the Service Department is to have a trained and excited Service Manager leading your team. BCI's Service Manager Certification is the perfect way to train your Service Manager! You can [...]
